Banquet Captain, American Family Field

JOB DESCRIPTION

The Opportunity

Delaware North Sportservice is searching for seasonal Catering Banquet Captains to join our team at American Family Field in Milwaukee, Wisconsin. As Banquet Captain, you will work under the direction of the department manager to ensure effective operations of all event spaces, including training and supervision of catering team members. If you thrive on excitement and want your workday to fly by, apply now to join the game day action.

Pay

$15.00 - $18.00 / hour
Information on our comprehensive benefits package can be found at .

Benefits

We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

• Weekly pay
• Employee assistance program
• Training and development opportunities
• Flexible work schedules

Responsibilities

• Oversee and coordinate all aspects of banquet and catering events
• Ensure smooth execution of food and beverage service
• Set up banquet rooms according to event specifications
• Supervise banquet staff, including servers, bartenders, and support staff
• Train and mentor new banquet team members
• Maintain inventory of banquet supplies and equipment
• Provide exceptional customer service to guests, addressing any concerns or special requests
• Collaborate with clients to ensure events meet their expectations
• Ensure compliance with health and safety regulations.
• Performs other duties as assigned.

Qualifications

• Do you have at least 2 years of experience in the hospitality industry at a restaurant, catering company or concert/event venue such as a banquet hall, stadium, concert, convention center?
• Excellent guest service skills.
• Detail-oriented with strong organizational skills.
• Ability to work accurately, efficiently, and courteously in a high-pressure environment.
• Good leadership and training skills; ability to teach others as well as delegate tasks.
• Good communication skills; ability to effectively communicate with guests, and retain and communicate menu information and service preferences.
• Able to follow job procedures and manager instructions.
• Basic math skills; ability to accurately account for inventory.
• Must be able to obtain a City of Milwaukee Bartending License.

Physical Requirements

• Ability to lift up to 40 pounds for set-up, service, and clean-up.
• Ability to stand and walk for the entire length of shift, including walking up and down stairs and lifting as the work duties demand.
• Ability to work in variable temperatures.

Shift Details

Day shift
Evening shift
Holidays
Weekends

Who We Are

Delaware North operates concessions and premium dining services at the 41,900-seat American Family Field, home of the Milwaukee Brewers since 1970. We manage concession outlets, suites, all-inclusive areas and clubs at the stadium. We also operate J. Leinenkugel's Barrel Yard Brewery, Bar, and Restaurant. The culinary team partners with many local vendors to infuse Milwaukee staples into the food and beverage offerings.

At Delaware North, you’ll love where you work, who you work with, and how your day unfolds. Whether it’s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there’s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.

Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.