ServiceNow Developer Lead

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. As a(n) [position title] within PNC's [name of division] organization, you will be based in [city / state location of position].

Job Profile

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. As an Application Developer Lead within PNC's IT Service Management organization, you will be based out of any location that PNC has a footprint in.

Job description :

• Experience with building custom applications on ServiceNow
• Knowledge of web-based development technologies specifically – JavaScript, Ajax, HTML, Angular & CSS
• Experience working on Web Services integrations such as REST, JSON & SOAP and working in a SAAS Environment.
• Working & implementation experience with Service Portal.
• Functional knowledge of Project Management, Agile and SDLC Methodologies.
• Strong communication and interpersonal skills and self-motivated.
• Strong skills / experience with Incident Management, Change Management, Configuration Management, Service Request, Asset Management, Knowledge Management, Project & Demand Management.
• Advanced analytical and problem-solving skills
• Hands on experience on basic configurations such as Access controls, notifications, workflows, business rules, client scripts and script includes.

Responsibilities :

Job Description

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be :

Competencies

Application Delivery Process – Knowledge of major tasks, deliverables, and formal application delivery methodologies; ability to utilize these in order to deliver new or enhanced applications.

Application Design, Architecture – Knowledge of application design activities, tools and techniques; ability to utilize these to convert business requirements and logical models into a technical application design.

Application Development Tools – Knowledge of and ability to utilize a variety of specific tools and toolkits for the development and support of applications.

Application Testing – Knowledge of application testing and ability to design, plan and execute application testing strategies and tactics to ensure software quality throughout all stages of application development.

Packaged Application Integration – Knowledge of and the ability to implement packaged application software and integrate it with company applications, databases and technology platforms.

System Development Life Cycle – Knowledge of project management techniques and the ability to plan, design, develop, test, implement and maintain system development life cycle segments and phases.

Technical Troubleshooting – Knowledge of technical troubleshooting approaches, tools and techniques, and the ability to anticipate, recognize, and resolve technical (hardware, software, application or operational) problems.

Work Experience

Roles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience. Certifications are often desired. In lieu of a degree, a comparable combination of education and experience (including military service) may be considered.

Education

Bachelors

Disability Accommodations Statement :

The PNC workplace is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the PNC Careers website or submission process, please call 877-968-7762 and select Option 4 : Recruiting or contact us via email at pathfinder@pnc.com.

The Human Resources Service Center hours of operation are Monday - Friday 9 : 00 AM to 5 : 00 PM ET.

Equal Employment Opportunity (EEO) :

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

California Residents

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