Field Services Manager

Field Services Manager

At Switch, we don't just design, build and operate data centerswe are enabling the technology of the future. Led by Founder & CEO, Rob Roy, we believe in revolutionary innovation, operational excellence and the principle of karma. Switch is where talented people come together to EVOLVE the digital world.

We believe that innovation isn't just about technologyit's about the people, culture, and purpose that make it happen. Every Switch team member contributes to a mission greater than themselves : to create the world's most advanced digital infrastructure that powers the progress of humanity.

As a Digital Infrastructure Innovation Analyst at Switch, you will be part of a world-class team that operates in excellence, delivering mission-critical solutions that redefine what's possible in AI, cloud and enterprise data center needs. Your work will directly impact the future of technology and the sustainable growth of the Internet.

This role is responsible for providing both management leadership to the field engineering team and providing onsite support. The Field Engineering team is responsible for the validation of construction process and results based on general contractor (GC) installation methods. This position will drive approval and corrective action based on field observations and verification against construction drawings and engineering information. This role is responsible for structural, hardware and equipment validation. This position is also responsible build out and support of the EVO lab and test space based in the LAS market. The ideal candidate will have a strong technical and construction background, excellent leadership skills, and a customer-focused mindset.

What You'll Do

• Lead, mentor and manage a team of field service engineers across multiple locations or regions.
• Create and review departmental procedures (MOP).
• Meet with GC and subcontractors, go through all plans and verify build from the owner's perspective.
• Assist construction CM / PMs with specific hardware design and integration installs.
• Coordinate and schedule field activities, ensuring timely completion of installations, repairs, and preventative maintenance.
• Act as a technical escalation SME for complex construction issues and ensure effective resolution.
• Collaborate with cross-functional teams including Sales, Engineering, Product Development, and Customer Support to ensure alignment and customer satisfaction.
• Monitor and report on key performance indicators (KPIs), service metrics, and customer feedback.
• Ensure compliance with cleanliness and safety in all field operations.
• Recruit, train, and develop field staff to maintain high technical competence and professional development.
• Conduct performance reviews as required by company policy.
• Drive continuous improvement initiatives and support the rollout of new technologies and systems in the field.

What We're Looking For

What You'll Bring

Why Switch?

Join Us & Make a Difference

This is more than a jobit's a mission. If you're ready to be part of a culture that values innovation, karma, and limitless potential, we want to hear from you.

Apply Now and Let's Build the Future Together.