Manager, Customer Solutions Engineering

Manager, Customer Solutions Engineering

Customer support is on the very front-lines of assisting our dbt Cloud customers and we are looking for a Manager of our Customer Solutions Engineering team who will be the first line of defense for our Enterprise customers. The person will play a pivotal role in impacting dbt Cloud's usage and increase retention by helping users quickly adopt dbt Cloud within their organizations.

In this role, you can expect to :

• Lead and develop a team of Customer Solutions Engineers across the APJ regions, ensuring high-quality technical support for enterprise customers.
• Strategize and implement support processes to enhance support operations, facilitating smooth and efficient issue resolution.
• Foster a culture of continuous learning and professional growth within your team, ensuring they are equipped to support the evolving landscape of dbt Cloud and the modern data stack.
• Collaborate with cross-functional teams to enhance customer satisfaction, drive product adoption, and ensure a seamless customer experience.
• Monitor and analyze team performance, providing regular feedback and coaching to improve efficiency and effectiveness.
• Advocate for customers within the organization, ensuring their needs and feedback influence product development and innovation.
• Lead by example, offering hands-on support and guidance to both customers and team members, driving towards excellence in every interaction.

You are a good fit if you have :

You'll have an edge if you have :

Compensation & Benefits

Salary : We offer competitive compensation packages commensurate with experience, including salary, equity, and where applicable, performance-based pay.

Equity Stake

Benefits - dbt Labs offers :

What to expect in the hiring process (all video interviews unless accommodations are needed) :

dbt Labs is an equal opportunity employer, committed to building an inclusive team that welcomes diverse perspectives, backgrounds, and experiences. Even if your experience doesn't perfectly align with the job description, we encourage you to applywe value potential just as much as a perfect resume.