Guest Services Representative (Concierge)

Guest Services Representative (Concierge)

The Guest Services Representative reports to the Manager of Guest Services. Under general supervision, the Guest Services Representative covers inpatient and outpatient House Concierge units and information services areas. In addition, this role provides a high level of customer services while offering support and quality services to meet the needs of the patients, patient family members, visitors, guest and nursing/clinical team members. In order to achieve optimal satisfaction for all customers, this position ensures patient comfort and facilitates hotel accommodations, access to Chaplain and community social services for patients, family members and visitors. The Guest Services Representative also functions as the liaison between the patients, family members, visitors, guests and the clinical team members within the department. Meets key performance metrics for area and demonstrates compliance with policies/processes. Demonstrates a commitment to problem resolution by embracing a creative approach and focusing on efficient and effective solutions to promote the desired outcomes. Performs other duties as assigned.

Medical University Hospital Authority (MUHA)

Worker Type: Employee

Worker Sub-Type: Regular

Cost Center: CC000451 CHS - Guest Services

Pay Rate Type: Hourly

Pay Grade: Health-19

Scheduled Weekly Hours: 40

Work Shift:

Job Description:

Minimum Requirements:

High School Degree or Equivalent

Work Experience: 0 - 6 months

Additional Job Description:

Physical Requirements:

Ability to perform job functions while standing. (Frequent)

Ability to perform job functions while sitting. (Frequent)

Ability to perform job functions while walking. (Frequent)

Ability to climb stairs. (Infrequent)

Ability to work indoors. (Continuous)

Ability to work from elevated areas. (Frequent)

Ability to work in confined/cramped spaces. (Infrequent)

Ability to perform job functions from kneeling positions. (Infrequent)

Ability to bend at the waist. (Frequent)

Ability to squat and perform job functions. (Infrequent)

Ability to perform repetitive motions with hands/wrists/elbows and shoulders. (Frequent)

Ability to reach in all directions. (Frequent)

Possess good finger dexterity. (Continuous)

Ability to fully use both legs. (Continuous)

Ability to fully use both hands/arms. (Continuous)

Ability to lift and carry 15 lbs. unassisted. (Infrequent)

Ability to lift/lower objects 15 lbs. from/to floor from/to 36 inches unassisted. (Infrequent)

Ability to lift from 36 inches to overhead 15 lbs. (Infrequent)

Ability to maintain 20/40 vision, corrected, in one eye or with both eyes. (Continuous)

Ability to see and recognize objects close at hand or at a distance. (Continuous)

Ability to match or discriminate between colors. (Continuous) *(Selected Positions)

Ability to determine distance/relationship between objects; depth perception. (Continuous)

Ability to maintain hearing acuity, with correction. (Continuous)

Ability to perform gross motor functions with frequent fine motor movements. (Continuous)

Ability to work in a latex safe environment. (Continuous)

If you like working with energetic enthusiastic individuals, you will enjoy your career with us!

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.