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Department Support Coordinator
Department Support CoordinatorSan Jose State University • San José, CA, US
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Department Support Coordinator

Department Support Coordinator

San Jose State University • San José, CA, US
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Key Responsibilities

  • Acts as a front-line receptionist, answering phones, responding to inquiries (in-person and email), running errands across campus, distributing mail, and making photocopies
  • Assists with department events and meetings (graduation, orientations, retirements, speaker series, etc.) including reserving facilities, creating flyers, posting/distributing flyers, coordinating catering, setting up for events, managing RSVPs, and assisting with the event general needs before, during, and after the event (set-up, maintenance, and cleanup)
  • Maintain office equipment (copier, paper cutter, shred bin, laminator, etc.) including filling with paper, calling for service, unjamming, and setting up copier codes
  • Assist with training of office student assistants and tracking hours worked
  • Creates eFaculty cases, verifies completion of submission, and moves cases
  • Updates social media including website, Instagram, Twitter, Facebook, and any other social media platform that is used by the department
  • Assist with the processing of student forms
  • Creates faculty notification of schedules
  • Attends room swap meetings

Knowledge, Skills & Abilities

  • Ability to communicate with constituents in a professional and respectful manner
  • Ability to perform accurately with frequent interruptions
  • Knowledge of professional general business office procedures, equipment, and practices
  • Good business acumen
  • Ability to troubleshoot and solve most office and customer-related problems
  • Ability to work with the general public, faculty, staff, and students in a competent, diplomatic, and open communication style.
  • Knowledge of English grammar, spelling, and punctuation
  • Ability to learn and apply policies and procedures from both verbal and written sources
  • Excellent verbal and written communication skills
  • Excellent customer service skills
  • Experience to be fully functional in all technical aspects of work assignments
  • Thorough, detailed knowledge of applicable university infrastructure, policies, and procedures
  • Ability to handle effectively a broader range of interpersonal contacts, including those at a higher level and those sensitive in nature
  • Ability to perform standard business math, such as calculate ratios and percentages, track financial data, and make simple projections
  • Thorough knowledge of office systems and ability to use a broader range of technology, systems, and packages

Required Qualifications

  • Completion of a high school program, technical/vocational program, or their equivalents
  • Two (2) years of related office work experience or a combination of education and experience which demonstrates the ability to perform the essential functions of the position

Preferred Qualifications

  • Bachelor's degree or equivalent experience
  • Three (3) years clerical experience in an office setting maintaining files, answering phones, and providing customer service
  • Experience with Student Administration, Microsoft Office, web development/maintenance, and Google Suite

Compensation

Classification: Administrative Support Coordinator I
Anticipated Hiring Range: $4,558/month - $4,742/month (Step 7 – Step 9)
CSU Salary Range: $4,047/month - $5,896/month (Step 1 – Step 20)

San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary.

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Department Support Coordinator • San José, CA, US

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