Service Quality Specialist

Job Description

Job Description

ChildNet, Inc. is a private, not-for-profit community-based care (CBC) agency servicing Broward and Palm Beach County. We are contracted with the State of Florida, Department of Children and Families, to provide case management support to abused, abandoned, and neglected children. ChildNet is nationally accredited by the Council on Accreditation (COA) and employs over 500 staff at its location in Ft Lauderdale and West Palm Beach, Florida.

Job Summary : This position conducts monitoring and data analysis of systems across the region, manages compliance requirements and recommends and supports strategies for systemic improvement.

The items listed below are intended to provide an overview of the essential functions of the job. This is not an exhaustive list of all functions and responsibilities that the position may be required to provide.

• Works with Service Coordination leadership to identify areas of improvement, create quality monitoring projects, gather resources and manages and tracks the progress to support ChildNet's short and long-range service quality objectives.
• Conduct system wide data analysis and report on findings to promote understanding of current performance and drive implementation of changes.
• Analyze data and practices that cause decreased service quality in external providers and recommend and support corrective measures to increase service quality.
• Conduct research and draft reports, fact sheets, evaluations, conclusions, notices and other documentation for presentation to executive management.
• Analyze risk and investigate compliance / ethics issues as related to an actual and / or potential violation or suspected violation of a regulation, policy, rule, or procedure.
• Provide independent review and evaluation to ensure that compliance issues / concerns within external providers are evaluated, investigated, and remediation plan developed.
• Provide follow up to previously issued performance improvement plans to determine organization effectiveness at addressing compliance issues to improve future compliance.
• Performs other duties as assigned.

Skills / Requirements :

Years of Experience :

Education / Licenses / Certifications :

Abilities Required :

Important Notes :

ChildNet is committed to equal employment opportunity for all applicants without regard to race, sex, age, religion, color, disability, national origin or ancestry, citizenship status, genetic information, marital status, veterans status or military service obligation, medical condition, sexual orientation, or gender identity or expression and any other status protected by applicable law. Including Title VII of the Civil Rights Act, Section 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act, and CFOP 60-10, Chapter 4. ChildNet is also a Drug-Free Workplace (DFWP).