Client Service Director

Overview

At Gallagher, we’re united by a commitment to growth, excellence, and service. As a Client Service Director, you’ll lead a team that delivers exceptional service to our clients and colleagues. This role is key to shaping client satisfaction, retention, and the overall success of our branch. You’ll work closely with the Regional Client Service Leader and Branch Manager to align with our branch strategy and make a real impact. How you'll make an impact Lead and inspire a team of Client Service Leaders. Ensure high-quality service that meets Gallagher’s operational standards. Help achieve productivity and performance goals by managing people and processes Directly influence client satisfaction, retention, and the value we bring to our clients and prospects About You Required: Bachelor's degree with 5+ years client service and/or claims management experience -OR- High School degree/GED with 10+ years client service and/or claims management experience. 3+ years supervisory experience. Appropriate licensing as required. Preferred: Demonstrates a breadth and depth of operational service delivery management expertise focused on service quality, people, process and technology. Prior experience designing and implementing. Significant experience leading and managing teams (preferably in a matrix environment) with an operational service delivery or shared services environment. Behaviors: Strong communicator at all levels A natural leader who thrives in a collaborative environment Experience managing teams and processes Passionate about delivering excellent client service. Organized, goal-oriented, and committed to continuous improvement. #LI-MB1 Compensation and benefits We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: Medical/dental/vision plans, which start from day one! Life and accident insurance 401(K) and Roth options Tax-advantaged accounts (HSA, FSA) Educational expense reimbursement Paid parental leave Other benefits include: Digital mental health services (Talkspace) Flexible work hours (availability varies by office and job function) Training programs Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing Charitable matching gift program And more... **The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process.