Group Manager, BPO Center of ExcelleceIntuit • Mountain View, CA, US
[error_messages.no_longer_accepting]
Group Manager, BPO Center of Excellece
Intuit • Mountain View, CA, US
[job_card.30_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]Serve as the single point of coordination for strategic Sales BPO partnerships, leading the design and execution of vendor Quarterly Business Reviews (QBRs) and other key rhythms. Establish and track unified Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) across all BPO partners to ensure consistent standards and drive maximum output. Rigorously monitor daily, weekly, and monthly sales and operational progress, establishing clear ownership and operational accountability when addressing performance variances. Conduct proactive root cause analyses and lead continuous improvement initiatives involving BPO partners and internal Sales Subject Matter Experts (SMEs). Own the end-to-end BPO lifecycle, managing the process transition during vendor onboarding and offboarding. Ensure successful risk mitigation, business continuity, and knowledge transfer during any BPO transition or scaling event. Align closely with Enablement teams to ensure BPO partners are equipped with the tools, resources, and knowledge to effectively sell Intuit products and services. Partner with BPO Performance Leads and Sales Enablement to develop clear seller enablement plans centered around customized scripts, playbooks, and coaching paths for outsourced teams. Monitor and Influence the BPO Tech Stack to ensure partners are fully enabled and synchronized with Intuit's internal systems. Standardize Sales processes and the underlying tooling landscape across BPO partners, pinpointing and pursuing automation opportunities. Synchronize tools and reporting systems for both frontline BPO teams and internal Intuit Sales / Sales Ops teams to ensure data consistency and accuracy for reporting. Bachelor's degree in Business, Operations, or a related field. MBA or advanced degree is a plus. Minimum of 7 years of progressive experience, with at least 5 years specifically in BPO Management, Vendor Management, or leading large-scale outsourced Sales Operations. Deep expertise in establishing and centralizing BPO governance models. Proven ability to design and manage complex vendor SLAs, KPIs, and incentive structures. Exceptional cross-functional leadership and relationship-building skills, with a proven ability to influence decisions among senior internal stakeholders (Sales Leadership, Procurement, Finance) and external BPO executive teams. Superior analytical skills with the ability to interpret complex performance data, identify trends, and drive data-driven strategies that optimize BPO ROI. 25-35% travel required to domestic and international BPO sites and vendor locations.
Group Manager, BPO Center Of Excellence
We are seeking a highly strategic and results-oriented Group Manager, BPO Center Of Excellence (CoE) to establish and lead the centralized management of our Business Process Outsourcing (BPO) partners within the Sales organization. This role is foundational to Intuit's strategy to move from fragmented BPO management to a singular, horizontally operating Center of Excellence.
You will be directly responsible for defining the governance framework, driving operational efficiency, maximizing the ROI of our BPO relationships, and ensuring our outsourced capabilities are strategically aligned with Intuit's overarching sales objectives. Success in this role will be defined by the establishment of standardized BPO management processes, significant improvements in vendor performance, and enhanced cost efficiency, as well as the buildout of a team to support this strategy.
Responsibilities
- Define, develop, and continuously evolve the Sales-wide BPO outsourcing strategy and future roadmap.
- Establish and enforce the governance framework, including processes for BPO intake, prioritization, and approval of new use cases.
- Define and administer overarching vendor selection, continuous evaluation criteria (e.g., scale, repeatability, risk), and selection criteria to maximize long-term value.
- Partner with Procurement and Legal to standardize BPO contracts, including incentive design and critical support ratios, improving collective bargaining power.
Vendor Performance Management and Oversight
Operational Transition and Change Management
Technology Standardization and Process Excellence
Qualifications
Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs. Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. The expected base pay range for this position is : Bay Area California : $191,000-258,500.
[job_alerts.create_a_job]
Group Manager • Mountain View, CA, US
[internal_linking.similar_jobs]
We are a company that not only sells and services vehicles, we provide a world class buying experience for our guests.Working at Premier Auto Group is more than just a job, it’s a career! We ...[show_more]
Associates at California Bank & Trust work in a relationship-centered culture where they are provided with the tools, training, and opportunities to build the best possible relationships with our c...[show_more]
The following description is not intended as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
Management retains the discretion of adding or changin...[show_more]
Khan Academy is a nonprofit with the mission to deliver a free world-class education to anyone anywhere.Our proven learning platform offers free high-quality supplemental learning content and pract...[show_more]
This position will work under the direct supervision of the Director of Behavioral Health and Social Services (BHSS).As part of a multi-disciplinary team of healthcare providers under the leadershi...[show_more]
A company is looking for a Senior Manager, Contact Center Operations.Key Responsibilities Build and sustain a high-performance culture by setting clear goals and enforcing accountability Coach a...[show_more]
Join a pre-IPO startup with capital, traction and runway ($240M funded | 40X revenue growth in 4 years | $2T market size).
Work closely with brilliant leaders and team mates from companies like McKi...[show_more]
Our Company At H&R Block, we believe in the power of people helping people.Our defining purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere.We a...[show_more]
Business Development Manager – Mechanical Data Center Solutions - San Jose, CA.This opportunity is working directly with a successful global OEM looking to expand market share in the critical...[show_more]
Community Advising And Management Team Leader.The Selling Partner Communities organization builds lasting connections with and helps drive the success of our Selling Partners.Within this organizati...[show_more]
Senior Manager Training & Enablement (Rubrik University).Rubrik is seeking an experienced and dynamic.Senior Manager Training & Enablement.
This role is critical in driving product proficien...[show_more]
By clicking the "Apply" button, I understand that my employment application process with Takeda will commence and that.I provide in my application will be processed in line with.I further...[show_more]
Senior Client Engagement Manager (CEM).Microchip is looking for a dynamic Senior Client Engagement Manager (CEM) to help drive sales growth, within a select group of major Storage, Data Center, and...[show_more]
The Channel Team Manager will be responsible for management of a team of Channel Account Managers (CAMs), whose responsibility is to build and promote Fortinet's position as the worldwide leader in...[show_more]
Join Adobe in shaping the future of digital experiences.As a Group Product Manager on the Collaboration & Storage Platform team, you will drive platform functionality through APIs, SDKs, and UX wit...[show_more]
Senior Client Engagement Manager.Microchip is looking for a dynamic Senior Client Engagement Manager (CEM) to help drive sales growth, within a select group of major Storage, Data Center, and Commu...[show_more]
Case Manager- Bilingual in Cantonese and Mandarin.Case Manager I Trilingual- $2,735.Case Manager II Trilingual- $2,837.New hires with no prior Regional Center work experience will start at the very...[show_more]
While this is a remote / hybrid position, candidates must reside in California.For full consideration, applicants should attach their resume and cover letter when applying for a job opening.For guida...[show_more]
Business Development Center
Premier Subaru of Fremont • Fremont, CA, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Business Center Manager - Fremont, CA
BankTalent HQ • Fremont, CA, United States
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Business Development / Account Manager (Data Center / System Integration)
BYD North America • Cupertino, CA, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
FP&A Manager
Khan Academy • Mountain View, California, USA
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Behavioral Health Manager with $9k sign on bonus
Bay Area Community Health • Fremont, CA, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Senior Manager of Contact Center Operations
VirtualVocations • Fremont, California, United States
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Senior Manager, Contact Center Operations
Jerry • Palo Alto, CA, US
[job_card.part_time]
[last_updated.last_updated_30] • [promoted]
Associate Team Leader
San Jose Staffing • San Jose, CA, US
[job_card.full_time] +1
[last_updated.last_updated_30] • [promoted]
Business Development Manager - Data Center
Pkaza • San Jose, CA, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Manager, Community Management, Communities
Amazon • San Jose, CA, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Senior Manager, Training & Enablement (Rubrik University)
Rubrik • Palo Alto, California, USA
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Center Manager in Training
Biolife Plasma Services Careers • San Jose, CA, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Senior Client Engagement Manager
Microchip Technology • San Jose, CA, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Channel Team Manager
Fortinet • Sunnyvale, CA, United States
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Group Manager, Product Management
Adobe • San Jose, CA, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Senior Client Engagement Manager
Microchip Technology Inc. • San Jose, CA, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Case Manager (Cantonese & Mandarin)
Regional Center of the East Bay • San Leandro, CA, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Manager of Social Media and Digital Engagement
University of California - Santa Cruz • Santa Cruz, CA, United States
[job_card.full_time] +1
[last_updated.last_updated_30] • [promoted]