Product Operations Associate

Product Operations Associate

ETS is a global education and talent solutions organization enabling lifelong learners worldwide to be future-ready. We've been advancing the science of measurement to build benchmarks for fair and valid skill assessment across cultures and borders. Our worldwide impact extends through our renowned assessments including TOEFL, TOEIC, GRE, and Praxis tests, serving millions of learners in more than 200 countries and territories. Through strategic acquisitions, we've expanded our global capabilities : PSI strengthens our workforce assessment solutions, while Edusoft, Kira Talent, Pipplet, Vericant, and Wheebox enhance our educational technology and assessment platforms across critical markets worldwide. With offices and partners across Asia, Europe, the Middle East, Africa, and the Americas, we deliver nearly 50 million tests annually. Join us in our journey of measuring progress to power human progress worldwide.

Join ETS as a Product Operations Associate and help drive operational excellence across our product portfolio. You'll support key initiatives that improve how we deliver services, collaborate across teams, and measure success. This role is ideal for someone who thrives in a fast-paced environment, enjoys solving problems, and wants to make a meaningful impact.

Key Responsibilities

• Product & Project Delivery
• Execute tasks aligned with product work plans and timelines.
• Coordinate with Strategic Business Units (SBUs) and Functional Centers of Excellence (FCEs) to meet milestones.
• Track performance metrics and escalate issues when needed.
• Identify opportunities to improve delivery and efficiency.
• Program Fulfillment
• Provide regular updates on operations and project status.
• Apply "right-sizing" practices to streamline workflows.
• Create and share clear communications, including reports and updates.
• Support KPI tracking under manager guidance.
• Financial Oversight
• Monitor project expenses and support budget tracking.
• Help achieve surplus targets by managing costs.
• Ensure compliance with ethical standards and regulations.
• Administrative Support
• Schedule meetings and coordinate travel for senior leaders.
• Prepare meeting notes and documents (Word, PowerPoint, Excel).
• Maintain and update SOPs and process flows.

Skills & Qualifications

A proactive, solutions-oriented approach. Comfort with ambiguity and a drive to find clarity. A customer-focused mindset and interpersonal savvy. A passion for helping teams succeed and delivering measurable results.

At ETS, we believe in the power of measurement to unlock human potential. You'll be part of a team that values innovation, integrity, and impactworking together to shape the future of education and assessment.

ETS is mission driven and action oriented. We are passionate about hiring innovative thinkers who believe in the promise of education and lifelong learning. We are energized by cultivating growth, innovation, and continuous transformation for the next generation of rising professionals as leaders. In support of this ETS offers multiple Business Resource Groups (BRG) for you to learn and advance your career growth! As a not-for-profit organization we will encourage you to lean in to your passion for volunteering. At ETS you may qualify for up to an additional 8 hours of PTO for volunteer work on causes that are important to you! ETS is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, or any other characteristic protected by law. We believe in creating a work environment where all individuals are treated with respect and dignity.