Medical Office FRONT DESK

SUMMARY:

This role is responsible for creating a welcoming and professional environment while efficiently managing the patient check-in/check-out process. The receptionist also supports communication between patients and clinical staff, ensures compliance with confidentiality standards, and helps maintain smooth front-office operations.

DUTIES AND RESPONSIBILITIES:

• Greet and welcome patients in a professional and courteous manner.
• Ensure the reception area and waiting room remain clean and organized.
• Provide patients with information regarding clinic services, policies, and procedures.
• Monitor patient flow and communicate with clinical staff regarding delays or schedule adjustments.
• Manage phone systems by answering phones promptly, directing calls and messages to the appropriate personnel as needed.
• Schedule, reschedule, and confirm upcoming appointments as directed.
• Collect and scan copies of insurance cards and identification into the EHR.
• Verify insurance eligibility and benefits
• Collect Co-Pays, Co-Insurance, Deductible based on patient responsibility.
• Address patient inquiries, resolve minor concerns, and escalate issues when needed.
• Distribute incoming faxes and messages to appropriate staff.
• Maintain confidentiality of patient information in compliance with HIPAA.
• Assist with administrative task, including daily reports, logs, and end-of-day reconciliation as assigned.
• Support referral coordination, prior authorizations, or prescription refills as needed.
• Performs other related duties as assigned by management.

SUPERVISORY RESPONSIBILITIES:

• This job has no supervisory responsibilities.

QUALIFICATIONS:

• High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience.
• Certificates, licenses and registrations required:
• N/A

• Computer skills required:
• Internet Software;
• Spreadsheet Software (Excel);
• Word Processing Software (Word);
• Electronic Mail Software (Outlook);
• Other skills required:
• N/A

COMPETENCIES:

• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
• Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
• Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
• Strategic Thinking - Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• The employee must;
• occasionally lift and/or move up to __10__ pounds.
• Specific vision abilities required by this job include: close vision.
• Specialized equipment, machines, or vehicles used: Computer and phone system.