Specialty Healthcare Coordinator

Now is the time to join Alameda Crossing Dental Group and Orthodontics. You will have opportunities to learn new skills from our team of experienced professionals. If you're ready to take your career to the next level and gain valuable experience, apply today!

The primary role of the Specialty Healthcare Coordinator (SHC) is to partner with supported Specialists to help gain a financial commitment from the patient to start the diagnosed treatment. The SHC should demonstrate an understanding of financial options to support specialty case acceptance, educating patients on treatment choices, overcoming common patient objections, and proactively keeping Specialists schedules productive for smooth specialty days. The Specialty Healthcare Coordinator should support each patient in a consultative and educational manner while consistently supporting a Perfect Patient Experience (PPE) and creating Patients for Life (PFL).

Responsibilities

• Models company culture, values, standards and best operational practices based on the We Believe Behavioral Framework
• Gain a financial commitment from the patient to start the treatment as diagnosed by the Specialist
• Achieve proficiency in PDS system and tools, skills, and talents to assist patients in making the best possible decision for their unique wants and needs
• Prioritization of Specialty coordination and consultation; Subject Matter Expert for treatment plans that include specialty treatment
• Proactive management of the Specialists' schedules to ensure that they are full, staggered, balanced, and productive with appropriate paperwork for treatment completed
• Acts as a liaison for the office and specialty teams; facilitates communication, schedule considerations, consultations, treatment plan changes, and subsequent patient care with scheduling follow up appointments with specialty, GP and hygiene
• Understand and utilize all available financial options to give patients choices to start dentistry that fits in their budget
• Professionally overcome common patient objections to starting treatment prior to the patient arriving for their specialty appointment
• Obtain necessary insurance pre-authorizations for patients who need this prior to completing treatment
• Active participant in daily morning huddles, monthly team meetings and any other meetings as required
• Thorough understanding of Specialty goals and metrics, including additional reports used for tracking key metrics and patient care
• Demonstrates stewardship of the PDS Brand making decisions consistent with the PDS Brand framework
• Becomes knowledgeable on the Mouth Body Connection and supports clinical excellence through comprehensive patient care
• Maintains an appropriate professional appearance and demeanor in accordance with company policies; addresses others professionally and respectfully
• Ensures Compliance with Company policies, as well as State, Federal and other regulatory bodies
• Other duties and responsibilities as assigned

Qualifications

Preferred

Knowledge / Skills / Abilities

Benefits

Compensation Information

$17.25-$24.25 / Hourly

PDS Health is an Equal Opportunity Employer. We celebrate diversity and are united in our mission to create healthier and happier team members.