Fine Arts Ticket Office Manager

Job Title : Fine Arts Ticket Office Manager

Location : Hybrid

Regular / Temporary : Regular

Full / Part Time : Full-Time

Job ID : 60925

Department

Fine Arts Ticket Office | School of Theatre

Responsibilities

This position is responsible for planning, administering, reviewing, and evaluating all activities related to the Fine Arts Ticket Office providing service to and facilitating projects for the university. Efficiently operate the Fine Arts Ticket Office (FATO). Serve as a consultant to campus user groups and outside constituents maximizing the benefit of a computer-based ticketing system. Hire, train, and supervise all FATO sales staff, house managers, and users. Coordinate front of house and ticketing.

Develop ongoing procedures for processing ticket orders and managing data to meet the needs of the various user groups. Issue timely and accurate reports of sales and attendance data. Ensure timely event settlements and financial transfers. Assist in developing fund-raising and marketing timetables that are integrated with ticket sales operations. Develop, administer, and monitor a yearly budget for operating the FATO and services provided to user groups. Provide policy guidance regarding ticket office operations for the point-of-sale outlets on and off campus.

Monitor and ensure compliance with industry and FSU PCI standards. Continually evaluate sales system and develop strategies for improved productivity as computer and network systems evolve. Present FATO information in weekly meetings and assist in the administration of the MFA program in Theatre Management. Collaborate with vendors, consultants, programmers, and technical support personnel in selecting, purchasing, operating, maintaining, and upgrading the computerized point-of-sale ticketing system. Maintain memberships in relevant professional organizations to enhance ticket system operations.

Qualifications

Bachelor's degree and four years of experience related to cultural arts services; or a high school diploma / equivalent and eight years of related experience. (Note : a combination of post high school education and experience equal to eight years.)

Preferred Qualifications

• Experience related to cultural arts services.
• Proficiency with ticketing software preferred.
• Management experience preferred.
• Ability to self-start, work well with others, and meet deadlines.
• Ability to track data and produce reports.
• Ability to multitask and work effectively during high volume periods.
• Ability to operate a computer and learn new programs when necessary.

University Information

One of the nation's elite research universities, Florida State University preserves, expands, and disseminates knowledge in the sciences, technology, arts, humanities, and professions, while embracing a philosophy of learning strongly rooted in the traditions of the liberal arts and critical thinking. Founded in 1851, Florida State University is the oldest continuous site of higher education in Florida. FSU is a community steeped in tradition that fosters research and encourages creativity. At FSU, there’s the excitement of being part of a vibrant academic and professional community, surrounded by people whose ideas are shaping tomorrow’s news!

Learn more about our university and campuses.

Anticipated Salary Range

The anticipated starting salary for this position is in the low to mid $50,000’s, commensurate with experience and education.

FSU Total Rewards

FSU offers a robust Total Rewards package. Visit our website to learn more about our Compensation, Benefits, Wellness, Recognition, and Employee Development programs.

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How To Apply

If qualified and interested in a specific job opening as advertised, apply to Florida State University at https : / / jobs.fsu.edu. If you are a current FSU employee, apply via myFSU >

Self Service.

Applicants are required to complete the online application with all applicable information. Applications must include all work history up to ten years, and education details even if attaching a resume.

The Fine Arts Ticket Office requires a letter of intent, a current resume, and contact information for three references.

Applications will be reviewed beginning August 18th and continue until the position is filled.

Considerations

This is an A&P position.

This position requires successful completion of a criminal history background check .

This position is based in Tallahassee and is eligible for a hybrid work schedule.

This position is being advertised as open until filled.

Equal Employment Opportunity

FSU is an Equal Employment Opportunity Employer.