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Help Desk Technician (Clearwater)
Help Desk Technician (Clearwater)Insight Global • Clearwater, FL, US
Help Desk Technician (Clearwater)

Help Desk Technician (Clearwater)

Insight Global • Clearwater, FL, US
[job_card.variable_days_ago]
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  • [job_card.part_time]
[job_card.job_description]

Insight Global is seeking a Help Desk Technician to support a large healthcare customer in Clearwater, FL. This role will provide both over-the-phone and in-person technical support for internal employees across approximately 3,000 devices. This role is ideal for candidates with strong troubleshooting skills and a customer-focused mindset.

Key Responsibilities

  • Respond to and resolve 2030 tickets daily using ServicePro ticketing system.
  • Provide Tier 12 technical support for desktops, laptops, and related hardware.
  • Manage inventory, shipping, and returns of equipment.
  • Assist with new user setup and onboarding.
  • Perform Windows upgrades and troubleshoot Windows 11 issues.
  • Support Active Directory (on-prem), Intune, and review configurations in Entra.
  • Document all work accurately in the ticketing system.

Requirements :

  • Tier 12 troubleshooting experience.
  • Proficiency with Windows 11 and Microsoft 365 applications.
  • Experience with Intune and Active Directory (on-prem).
  • Familiarity with any ticketing systems (ServicePro preferred).
  • High School Diploma or GED.
  • Strong customer service skills and professional demeanor.

    • Preferred Skills :

    Experience with Azure and Autopilot.

    Location : 5 days on-site in Clearwater

    Schedule : MondayFriday, 8 : 00 AM 5 : 00 PM

    Structure : Contract - 6-12months

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