Customer Care Representative- Talent Pipeline (US)Merieux NutriSciences • Gainesville, FL, United States
Customer Care Representative- Talent Pipeline (US)
Merieux NutriSciences • Gainesville, FL, United States
job_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionStand out candidates will have a background in science or laboratory experience Provide exceptional Customer Service based on guidelines for assigned customers, while following Merieux NutriSciences' policies and best practices. Build and maintain productive collaborative relationships within the team and across the supported laboratories to effectively support the customer. Responsible for proper execution of the welcoming and on boarding process in a consistent, professional, and timely manner for all assigned accounts. Accountable for accurate account setup and responsible for setting up programs and testing information in the Laboratory Information Management System (LIMS) / CRM / ECN / myMXNS and any other system set ups critical to customer management. Answer customer phone and email inquiries. Identify customer requirements, provide results and additional information specific to Chemistry and Microbiology testing that meets or exceeds customer needs. Assists in communication / resolution of billing issues. Document all customer interactions in the customer relationship management (CRM) system. Effectively communicate customer requirements and coordinate projects with internal departments not limited to Customer Care, Sales, and Lab operations. Review the first sample Certificate of Analysis (COA) and invoice with the customer to verify that appropriate tests and reporting format are as requested. Assist in customer complaint handling and investigation of customer complaints in accordance with company Quality policy and SOPs. Responsible and authorized to identify departures from quality systems or procedures and document in accordance with SOPs in the global complaint system. Provide support to the Sales teams and other CCR team members. This may include customer visits or back up support for other team members. Maintains Customer information in Merieux NutriSciences' databases ( LIMs and CRM) Identify cross selling and / or other customer intelligence that may be useful in creating new opportunities for existing customers. Qualify incoming leads and ensure they are transferred to the correct TSM Participate in annual training certification to maintain working knowledge of tools required to perform the job; not limited to the Laboratory Information Management System (LIMS), CRM, and Standard Operating Procedures (SOPs). Support corporate quality and proactively participate in continuous improvement initiatives in the department. Perform other related duties as needed. A general knowledge of food testing methods or scientific processes obtained from a degree in Chemistry (preferred), Microbiology, Food Science, or direct relevant laboratory experience is preferred to provide support to the customers of the company. Three (3) plus years experience in a Customer Service food or beverage industry. Laboratory experience, specializing in Chemistry, is desired. BS / BA degree or equivalent work experience will be considered. A clear understanding of Chemistry testing methods as a priority, and will need to be able to communicate information related to testing methods and results to clients in an efficient and timely manner. A general knowledge of LIMS and CRM software systems are required to complete data entry and result searches for the client. Strong computer skills, including Microsoft Office are required. Some exposure to food processing or quality assurance is beneficial in this role. General knowledge of personal computer operation is necessary including spreadsheet, word processing and relational database experience. Interpersonal skills are required for this position in order to build and maintain relationships within the organization and with external clients. Exceptional, verbal and written communication skills to interact with clients and colleagues. Multi tasking, prioritization, superior follow up skills and attention to detail are also required for success in this role. Because you would contribute to an inspiring Public Health purpose, supported by long-term and visionary shareholders. Because you would have an impact on our strategic pillars that build on 50 years of experience and expertise. Because you would be part of a community of an enthusiastic and skilled group of people who love co-building together and serving a purpose bigger than them. Because you would be welcome as you are , in a diverse and open-minded environment that is rich in our singularities and differences. Because you would grow in an international group of more than 8200 fantastic team members , with plenty of opportunities to learn and share.
Customer Care Representative- Talent Pipeline (US)
Chicago
Regular
MERIEUX NUTRISCIENCES
As a trusted partner, our Public Health mission is to make food systems safer, healthier and more sustainable. Throughout our global network in 27 countries, we offer to our customers a wide range of testing and innovative solutions dedicated to preventing health risks related to food, environment and consumer goods. External growth has been a key pillar of our history with more than 40 acquisitions completed in the last 10 years.
If you want to contribute to an inspiring long-term purpose, to be part of a fast growing company on a high-value market with significant build-up opportunities, and to grow in an entrepreneurial and warm environment, join us!
YOUR DAY TO DAY LIFE
We are looking for a Customer Care Representative- Talent Pipeline (US) in 401 N Michigan Ave, Suite 1400, Chicago, IL 60611 USA. Your mission will be to :
This is a talent pipeline posting. It is not for a current, active opening but is intended to gather interest from qualified candidates who would like to be considered for future opportunities with our team. If your background aligns with upcoming roles, a member of our Talent Acquisition team may reach out when a suitable position becomes available.
Be the primary interface for our customers. You will work together with your team to ensure customers are properly set up and welcomed. You will respond to customer requests in a timely manner to answer questions and resolve issues. You will also act as the liaison between Customers and our labs, Technical Sales Managers and other functions as needed. You will assist in identifying new opportunities with existing customers and ensure new leads are properly routed to the Sales function. Serving the unique needs of each customer is critical to Merieux NutriSciences' overall success in growing the business.
- All Customer Care positions are hybrid, 3 days in Lab, 2 days remote. Preferred locations would be near one of our lab locations which include :
Salida, CA
Salt Lake City, UT
Chicago and Crete, IL
Minnetonka, MN
Gainesville, FL
Allentown, PA
Springfield, MO
Main activities :
Ensure customers are informed with information regarding test results that will be late or are out-of-specification.
YOUR PROFILE
Compensation Range : $47000 - $66000, depending on position and experience
Full Time Eligible Benefits Overview :
Comprehensive medical, dental, and vision insurance plans.
Generous paid time off (PTO) package to support work-life balance following state and local ordinances.
Optional 401(k) plan with employer matching contributions.
The information above provides a general overview and may vary based on specific job responsibilities, location, or other factors. Details will be clarified during the hiring process.
#LI-remote
WHY JOIN US?
Ready for the journey?
To apply please click on 'Apply now' button
serp_jobs.job_alerts.create_a_job
Customer Care Representative • Gainesville, FL, United States
Job_description.internal_linking.related_jobs
Lead Customer Service Representative.Store 2706782 : 5237 SW 20th Ave, Gainesville, Florida 32607.Lead Customer Service Representative.
We want you to join our team as a Customer Service Representati...serp_jobs.internal_linking.show_more
Title : Account Manager Associate - Commercial Lines.Binghamton, Rochester, or Syracuse, NY office.Binghamton and Syracuse, NY offices.
General, Habitational, Manufacturing.Please note : If this posit...serp_jobs.internal_linking.show_more
LRS Healthcare - Allied is seeking a travel CT Technologist for a travel job in Gainesville, Florida.Job Description & Requirements.
LRS Healthcare - Allied Job ID #81-03346.Pay package is based...serp_jobs.internal_linking.show_more
AlliedTravelCareers is working with LRS Healthcare to find a qualified CT Tech in Gainesville, Florida, 32605!.Ready to start your next travel adventure? LRS Healthcare offers a full benefits packa...serp_jobs.internal_linking.show_more AlliedTravelCareers is working with Core Medical Group to find a qualified Physical Therapist (PT) in Gainesville, Florida, 32601!.
Client in FL seeking Physical Therapist : Home Health.We are lookin...serp_jobs.internal_linking.show_more AlliedTravelCareers is working with Triage Staffing LLC to find a qualified CT Tech in Gainesville, Florida, 32601!.Travel Radiology : CT Tech Gainesville.
Shift Details : 12H Nights (7 : 00 PM-7 : 00 A...serp_jobs.internal_linking.show_more Title : Senior Account Manager - Commercial Lines.P&C license / minimum 5+ years experience as a Commercial Lines Account Manager.
CISR, CIC, CRIS and / or CPCU designations / 7-10+ years experience as...serp_jobs.internal_linking.show_more 
AlliedTravelNetwork is working with LRS Healthcare to find a qualified CT Tech in Gainesville, Florida, 32605!.Ready to start your next travel adventure? LRS Healthcare offers a full benefits packa...serp_jobs.internal_linking.show_more AlliedTravelCareers is working with AHS Staffing to find a qualified Rad Tech in Gainesville, Florida, 32608!.AHS Staffing is looking for a Cardiac Cath Lab Tech Radiologic Technologist in Gainesvi...serp_jobs.internal_linking.show_more Title : Account Manager - Commercial Lines.Eastern or Central Time Zone candidates).General, Construction, Contractors .Please note : If this position is posted as either fully remote and / or hybrid, ...serp_jobs.internal_linking.show_more 
Medical Solutions Allied is seeking a travel Physical Therapy Assistant for a travel job in Gainesville, Florida.Job Description & Requirements.
We’re seeking talented healthcare professio...serp_jobs.internal_linking.show_more AlliedTravelCareers is working with Prime Time Healthcare to find a qualified Cath Lab Tech in Gainesville, Florida, 32601!.
Now Hiring : Allied Healthcare Cath Lab - Gainesville, FL.Contact us for P...serp_jobs.internal_linking.show_more 
A facility in Gainesville, FL is seeking its next amazing Cath Lab Technologist.Read on if this sounds like your perfect fit!.
Nurses and allied healthcare professionals are in high demand nationwid...serp_jobs.internal_linking.show_more AlliedTravelNetwork is working with Prime Time Healthcare to find a qualified Cath Lab Tech in Gainesville, Florida, 32601!.
Now Hiring : Allied Healthcare Cath Lab - Gainesville, FL.Contact us for P...serp_jobs.internal_linking.show_more AlliedTravelNetwork is working with Triage Staffing LLC to find a qualified CT Tech in Gainesville, Florida, 32601!.Travel Radiology : CT Tech Gainesville.
Shift Details : 12H Nights (7 : 00 PM-7 : 00 A...serp_jobs.internal_linking.show_more 
Join the Family Dollar team as a Customer Service Representative and provide friendly and helpful service to our customers.
As a CSR, you will handle transactions, answer customer questions, and ens...serp_jobs.internal_linking.show_more
Core Medical Group is seeking a travel Home Health Physical Therapist for a travel job in Gainesville, Florida.Job Description & Requirements.
Client in FL seeking Physical Therapist : Home Healt...serp_jobs.internal_linking.show_more AlliedTravelCareers is working with Prime Time Healthcare to find a qualified MRI Tech in Gainesville, Florida, 32601!.Now Hiring : Allied Healthcare MRI - Gainesville, FL.Contact us for Pay Informa...serp_jobs.internal_linking.show_more
Lead Customer Service Representative
Circle K • Gainesville, FL, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Account Manager Associate - Commercial Lines (Fully Remote Option)
Insurance Office of America • Gainesville, FL, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_1_day
Travel CT Technologist
LRS Healthcare - Allied • Gainesville, FL, US
serp_jobs.job_card.permanent
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Travel CT Tech - $1,520 to $1,686 per week in Gainesville, FL
AlliedTravelCareers • Gainesville, FL, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Travel Physical Therapist (PT) - $2,210 per week in Gainesville, FL
AlliedTravelCareers • Gainesville, FL, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Travel CT Tech - $1,464 per week in Gainesville, FL
AlliedTravelCareers • Gainesville, FL, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Senior Account Manager (Fully Remote Opportunity)
Insurance Office of America • Gainesville, FL, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days
Travel CT Tech - $1,520 to $1,686 per week in Gainesville, FL
AlliedTravelNetwork • Gainesville, FL, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Travel Radiology Tech - $2,731 per week in Gainesville, FL
AlliedTravelCareers • Gainesville, FL, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Commercial Lines Account Manager - Construction, Contractors (Fully Remote Opportunity)
Insurance Office of America • Gainesville, FL, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days
Travel Physical Therapy Assistant
Medical Solutions Allied • Gainesville, FL, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Travel Cath Lab Tech - $2,392 to $2,673 per week in Gainesville, FL
AlliedTravelCareers • Gainesville, FL, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Travel Cath Lab Tech - $2,693 per week in Gainesville, FL
Medical Solutions • Gainesville, FL, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Travel Cath Lab Tech - $2,392 to $2,673 per week in Gainesville, FL
AlliedTravelNetwork • Gainesville, FL, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Travel CT Tech - $1,464 per week in Gainesville, FL
AlliedTravelNetwork • Gainesville, FL, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Customer Service Representative
Family Dollar • Gainesville, FL, USA
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Travel Home Health Physical Therapist
Core Medical Group • Gainesville, FL, US
serp_jobs.job_card.permanent +1
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Travel MRI Tech - $2,164 to $2,419 per week in Gainesville, FL
AlliedTravelCareers • Gainesville, FL, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted