Lead Veterinary Receptionist

Worthington Woods Animal Care Center is seeking an experienced and compassionate Lead Client Service Representative (CSR) to join our exceptional team. As the first point of contact for our clients, CSRs play a critical role in creating a welcoming, supportive environment and building lasting trust in our veterinary care.

In this role, you'll not only provide outstanding customer service-scheduling appointments, managing client communications, processing payments, and offering guidance on our services-but also join our leadership team to assist with front desk operations. You'll oversee daily workflows, support and train fellow CSRs, and ensure that every client interaction reflects our commitment to kindness, clarity, and professionalism.

If you're a natural leader who thrives in a fast-paced, team-oriented setting and is passionate about helping people and pets, we'd love to hear from you.

This is a full-time position, with a 4-10s schedule and availability needed Monday-Friday, with alternating weekends.

Full-time benefits and compensation

• Compensation : $16-20 per hour, for each hour worked
• Health package : Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program
• 401k options
• Paid time off in accordance with site policy and applicable law
• Personal pet discount

Minimum qualifications and skill set :

Phone etiquette

At Worthington Woods Animal Care Center, we treat each pet that comes through our doors as if they were our own. Our practice was established in 1987 by Dr. James Miller, DVM. We are a full service, family-owned animal practice, offering the latest equipment and medical procedures. Additionally, we offer boarding, pharmacy services, and a wide variety of pet foods and supplies. We have an enthusiastic and caring team ready to respond to the growing needs of our clients and their beloved pets. Join our family of caring animal lovers. Apply today!