Case Manager

Job Description

Job Description

Location : Hathorne, MA 01937

Date Posted : 11 / 30 / 2025

Category : Case Management

Education : Bachelor's Degree

Come create a colorful difference with Kaleidoscope Family Solutions (KFS) as a Clinical Coordinator!

Case Managers are responsible for supporting individuals with disabilities by providing clinical management and oversight of the professionals who work with them, as well as building a relationship and overseeing the families and individuals on their caseload.

JOB DESCRIPTION

Kaleidoscope Family Solutions, MA is hiring a Full Time Case Manager. Travel throughout Northeast MA state for client introductions, case observations, staff meetings, etc. are required. Travel to the Mansfield or Worcester office is required once per month or as needed.

SUMMARY OF RESPONSIBILITIES

Case Managers are responsible to support individuals with disabilities by providing clinical management and oversight of contractors who work with these individuals. Implementing company processes, the Clinical Coordinator is responsible for the expedient filling of referrals with appropriately matched professionals, to meet and increase established billable hours and maintain quality services for the individuals we serve.

• Maintain quality service by following organization standards.
• Attend quarterly, yearly or as-needed meetings for all clients on caseload
• Connect with families / individuals, independent contractors and support coordinators on caseload on a weekly basis to ensure quality
• Create and maintain clinically appropriate goals and objectives for clients on caseload
• Review staff monthly and quarterly notes for completion and update as necessary
• Review and approve staff notes weekly in clinical document manager software system
• Address any areas of clinical concern with the staff
• Ensure complete events in database for all calls and business done on a day-to-day basis
• Return all calls and emails in a timely (24 hours or less) manner
• Resolve service problems by answering complaints and inquires; clarifying the complaint; determining the cause of the problem and conducting follow up to ensure resolution.
• Maintain department work-flow by communicating complaint information and updating database with incident descriptions.
• Assist with billing and paperwork concerns
• 40% local driving is required throughout the Northeast and Boston areas.

REQUIRED EDUCATION AND EXPERIENCE

SALARY

Compensation is commensurate with experience

Job Type : Full-time

Kaleidoscope Family Solutions is an EEO Employer

Title : Case Manager

Class : Case Manager

Type : PERMANENT ONLY

Ref. No. : 1309470-3

BC : #INT601

Company : Kaleidoscope Family Solutions, Inc.

Contract Contact : KFS Careers

Office Email : corporatejobskfs@kfamilysolutions.org

Office Phone : 888-704-6232

Office Address : 950 E. Haverford Road, Suite 100B, Bryn Mawr, PA 19010

Each Kaleidoscope Family Solutions (KFS) office is separately incorporated. Applying on the KFS web portal is not a guarantee that career opportunities will be available or an offer will be provided. Use of the website is for information transfer and is not an application, offer or commitment. Neither party is under any obligation to proceed. Further steps are required to complete registering and application with the appropriate legal KFS entity before consideration can occur.