VP, Operations

VP, Operations

Pair Team is a public benefit company reimagining care for the safety net. As an AI-enabled medical group for Medicaid and Medicare, we deliver medical, behavioral, and social care by integrating shelters, pantries and other community-based organizations into our whole-person model. As California's largest complex care provider, we've proven our impact to reduce avoidable emergency care, including a 52% and 26% reduction in ER visits and hospitalizations respectively. Once scaled nationally, our approach would save tax payers $150B per year.

With our years of experience and vast data collected, we are now building an AI platform that embeds social work agents across the safety net to truly unify our fragmented healthcare and welfare system. By scaling our country's frontline medical and social services workforce, we aim to bring high-touch care to everyone.

At Pair Team, we're not just delivering carewe're transforming it. We're building a future where high-touch, community-driven care is accessible to everyone, especially the most underserved.

As the VP, Operations at Pair Team, you will play a critical role in leading the day-to-day and growth of Pair Team's most prominent program. You'll ensure operational excellence, payer alignment, and scalable care delivery while working on mission-critical programs that help fuel the future direction of the company. This high-impact leadership role is at the center of our mission to transform care for underserved communities.

This is a fully remote position reporting to the SVP of Field Operations.

Oversee the day-to-day operations of our Enhanced Care Management (ECM) program to ensure delivery targets are consistently achieved

Grow, manage, and scale a large, multi-disciplinary care operations team, which includes case managers, nurses and behavioral health providers

Manage the P&L, including unit economics, for your service line

Design and optimize workflows, processes, and staffing models to balance scalability, growth, and patient experience

Collaborate with thought partners in product, clinical, finance and growth to ensure operational readiness for new initiatives

Introduce and operationalize performance metrics to drive accountability in alignment with organizational priorities

Lead change management efforts as they arise; which include but aren't limited to : reorganizations, KPI rollouts, growth initiatives, etc.

8+ years of experience in operations with at least 5+ years of experience developing and leading large field teams

Experience with managing a P&L, including unit economics

Well versed in driving key performance metrics, building a high-performing team, and change management

Ownership mindset own driving results for the mission, business, and customer experience

Strong collaboration skills with thought partners from product, clinical and finance teams

Proven ability to translate operational needs into clear product requirements and able to drive them from ideation to execution with technical leaders / functions

Strong desire to work in an early stage startup environment that is fast paced, complex, and has minimal barriers to make decisions (no "red tape"), and requires a "roll up your sleeves" attitude

Passion for helping individuals experiencing complex chronic needs such as homelessness, severe mental illness, and substance use disorder

Competitive salary : $215,000 - $230,000

Equity compensation package

Flexible vacation policy take the time you need to recharge

Comprehensive medical, dental, and vision coverage

401(k)

100% company-sponsored short and long-term disability and life insurance

Subsidized backup childcare and caregiver supports through Wellthy

Work entirely from the comfort of your own home

Monthly $100 work from home expense stipend

We provide the equipment needed for the role

Opportunity for rapid career progression with plenty of room for personal growth!