Help Desk Support TechnicianTalentoma • Jacksonville, FL, United States
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Help Desk Support Technician
Talentoma • Jacksonville, FL, United States
[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]Proficient in using computers, web browsers, and communication platforms. Exceptional attention to detail alongside strong verbal and written communication skills. Composed and patient when providing support to frustrated users. Highly organized with the ability to adhere to procedures meticulously. Prior experience in IT, technical support, or customer service is advantageous. Access to a reliable internet connection and a quiet, focused home workspace is necessary. Competitive monthly pay ranging from $4,000-4,500, based on experience. 100% remote work with flexible scheduling options. Comprehensive paid training with access to valuable guides and documentation. A supportive and encouraging team atmosphere. Opportunities for career advancement into senior support or technical roles.
Job Title : Help Desk Support Technician
Monthly Pay : $4,000 - $4,500
Summary :
Join our dynamic team as a Help Desk Support Technician to assist users with a variety of technical inquiries and basic troubleshooting. If you're passionate about helping others and have a knack for resolving tech-related issues, this position is perfect for you. You'll provide crucial support for common challenges, from login difficulties to navigation assistance, ensuring users can effectively utilize their systems with confidence.
Job Responsibilities :
- Respond promptly to support tickets, emails, and calls to resolve common technical issues.
- Assist users in overcoming login challenges, password resets, and access to systems.
- Guide users through straightforward troubleshooting steps ensuring clear and concise instructions.
- Document issues thoroughly and track resolutions for future reference.
- Escalate unresolved or complex issues to senior support staff as necessary.
- Participate in virtual team meetings to discuss recurring challenges and potential solutions.
Qualifications :
Perks & Benefits :
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Help Desk Technician • Jacksonville, FL, United States
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