Senior Executive Assistant

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Executive Assistant, Chief Product and Operations Officer

We are seeking a strategic Executive Assistant to provide comprehensive operational and administrative support to our EVP and Chief Product and Operations Officer (CPOO). This is a founding role designed to establish and elevate executive support operations within our newly expanded CPOO organization. You will serve as a key partner in driving efficiency, strategic calendar management, cross-functional coordination, and operational excellence across the executive suite and corresponding teams.

This is a hybrid role based in our Boston, MA office with an in-office expectation of 4 days/week.

This role requires exceptional organizational skills, strategic thinking, and the ability to anticipate needs while managing competing priorities in a fast-paced environment. You will own calendar and logistics management, and partner with the CPOO’s Chief of Staff to support divisional operations, project management and key communications., You will help establish best-in-class workflows that optimize executive and team capacity, while leveraging AI tools to drive automation and efficiency. But enough about us; let's talk about you.

You are a proactive, strategic professional with deep expertise in executive operations and a passion for process improvement. You excel at managing complexity and identifying opportunities to leverage technology and automation. You are intentionally planning calendar management two weeks to four months in advance, while also ready to react to urgent needs requiring immediate updates. You communicate with exceptional clarity across all organizational levels, handle confidential information with discretion, and are excited to build and evangelize new workflows that elevate team performance.

Responsibilities include but are not limited to:

Strategic Calendar and Operations Management:

• Manage executive calendar with strategic foresight, operating two weeks to four months ahead to anticipate needs and optimize time allocation

• Provide daily calendar preparation and email briefings to ensure executive readiness for upcoming priorities

• Proactively identify scheduling conflicts and resolve competing priorities with minimal executive involvement

• Design and implement thoughtful calendar management processes that reflect executive priorities and maximize productivity

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Project Management and Cross-Functional Coordination:

• Co-own and manage operations project management alongside the Chief of Staff

• Drive cross-functional collaboration and communication across the organization to ensure alignment and efficiency

• Partner with the Chief of Staff and Communications teams on internal communications coordination for the CPOO organization

• Identify process improvement opportunities and implement iterations that enhance team productivity and capacity

• Establish and maintain workflows that optimize executive and team time

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AI and Technology Leadership:

• Leverage AI and productivity tools to drive automation, quality, and accuracy in executive operations and administrative workflows

• Evangelize new and evolving tools across the team to enhance capabilities and operational success

• Stay current on emerging technologies and identify opportunities to integrate them into daily operations

• Help team members level up their use of technology and operational best practices

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Traditional Executive Support:

• Arrange detailed travel plans, itineraries, and meeting agendas

• Process expense reports and manage invoices with accuracy and attention to detail

• Prepare and format professional reports and presentations, including content development

• Serve as a professional point of contact for internal and external stakeholders

• Research, prioritize, and follow up on incoming issues and requests

• Complete ad hoc assignments as directed by leadership

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Education, Experience, & Skills:

• Bachelor's degree preferred or equivalent experience in a strategic executive support role

• 5+ years of Executive Assistant experience supporting C-suite or senior executives; experience in technology or healthcare organizations preferred

• Demonstrated project management skills with ability to manage multiple complex initiatives simultaneously (Project Management Professional or equivalent certificate a plus)

• Exceptional written and verbal communication skills with ability to interact professionally and strategically across all organizational levels

• Deep expertise in operational best practices for highly busy executives

• Experience leveraging AI tools and automation technologies to drive efficiency and quality

• Proven ability to identify process improvements and implement operational iterations

• Strong relationship-building skills with internal and external stakeholders

• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, OneDrive, SharePoint, and Teams)

• Excitement about learning, adopting, and evangelizing new tools and technologies

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Behaviors and Abilities:

• Strategic thinker who operates with 2-6 weeks of foresight and anticipates executive needs

• Proactive problem-solver who identifies opportunities for improvement without being asked

• Founding mindset - excited to build and establish best-in-class EA operations within a newly expanded organization

• Ability to work independently and as part of a cross-functional, cross-geography team

• High degree of discretion and confidentiality in handling sensitive information

• Demonstrates initiative, flexibility, and adaptability in a dynamic environment

• Commitment to excellence and continuous improvement in all aspects of work

• Ability to act as a model athenista: tenacious, teacher, learner, and customer-oriented

Expected Compensation

$67,000 - $115,000

The base salary range shown reflects the full range for this role from minimum to maximum. At athenahealth, base pay depends on multiple factors, including job-related experience, relevant knowledge and skills, how your qualifications compare to others in similar roles, and geographical market rates. Base pay is only one part of our competitive Total Rewards package - depending on role eligibility, we offer both short and long-term incentives by way of an annual discretionary bonus plan, variable compensation plan, and equity plans.

About athenahealth

Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Our company culture: Our talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.

Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.

What we can do for you:

Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.

We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.

In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.

Learn more about our culture and benefits here: athenahealth.com/careers