Hospitality Guard

Job Description

At Murrieta Hot Springs Resort, our Hospitality Guard cultivate rejuvenating, memorable experiences through attention to detail, quality, and care. Are you ready to expand your career in an oasis where your contributions are recognized and appreciated—where your Vitality is cared for?

As a Hospitality Guard at Murrieta Hot Springs Resort, you will play a vital role in maintaining a safe and secure environment for our guests and team members. You will be responsible for enforcing security policies, monitoring the premises, and responding to any security-related incidents in a professional and efficient manner.

Location Description

39405 Murrieta Springs Road, Murrieta, California 92563 We invite you to experience the mineral-rich water for relaxation, reflection, and renewal at our Southern California resort. Our beautiful accommodations offer a peaceful one-of-a-kind Southern California experience and hot spring respite to restore your well-being. Discover everything you need for a perfect getaway, including dozens of soaking pools, unique wellness activities and offerings, spa treatments to complement your health restoration, and fresh and intentional dining options.

Requirements

Key Responsibilities:

Patrol and Monitoring: Conduct regular patrols of the resort's premises, including the hotel, hot springs facilities, parking areas, and surrounding grounds to detect and deter security threats.

Hours:. Must be willing and able to work overnight and or early mornings.

Guest and Staff Assistance: Provide assistance and information to guests and staff as needed while maintaining a courteous and helpful demeanor.

Incident Response: Respond promptly to security incidents, emergencies, disturbances, and alarms, assessing the situation and taking appropriate actions to resolve issues.

Report Writing: Maintain accurate and detailed incident reports, documenting all security-related activities and incidents in a clear and concise manner.

Access Control: Control and monitor access to the premises, ensuring that only authorized personnel and guests enter restricted areas.

CCTV Monitoring: Utilize security camera systems to monitor and review video footage, identifying and addressing security concerns.

Guest Safety: Assist in providing a safe and secure environment for guests, including ensuring the safety of guests using hot springs facilities.

Emergency Response: Act as a first responder during emergencies, including medical incidents, fires, and other safety-related situations.

Qualifications:

High School diploma or equivalent.

Previous experience in security or a related field is preferred.

Ability to operate a Golf Cart safely.

Valid California Guard Card or ability to obtain one.

Excellent communication and customer service skills.

Strong observational and problem-solving abilities.

Physical fitness and the ability to stand and walk for extended periods.

Ability to work in various weather conditions and shifts, including nights and weekends.

Knowledge of basic first aid and CPR is a plus.

Working Conditions:

• Environment: Outdoor environment; fast paced work, constant interruptions; cool, warm and other varied weather exposure.
• Physical requirements: Hearing and speaking to exchange information, make presentations and communicate over the telephone; seeing to read, prepare, and proofread documents and view computer monitors; sitting or standing for extended periods of time; dexterity of hands and fingers to operate a computer keyboard and other office equipment; kneeling, bending at the waist, and reaching overhead, above the shoulders and horizontally, to retrieve and store files and supplies; lifting light objects; ability to go to sites apart from primary office to conduct business.
• Ability to obtain and maintain a California Non-commercial Class C Driver’s License.
• Frequently stand/walk/run, twist/bend/stoop/squat, grasp forcefully, operate hand and/or foot controls, and/or lift/carry/push/pull objects that weigh 10-40 pounds and 100 pounds with assistance.
• Occasionally perform seated work, kneel/crawl, climb (ladders, scaffolds, or other) reach/work above shoulders, perform work which requires light/fine grasping.
• Required to wear an appropriate issued uniform.
• Ability to work safely in all types of outside weather conditions
• May be required to work overtime, evenings, and weekends.
• Required to wear appropriate Personal Protective Equipment (PPE).
• May be exposed to noise greater than 80db TWA
• May be exposed to allergens, pollens, dust and fertilizers, and pesticides.

Pay Range - $ an hour