Talent.com
Collections Specialist
Collections SpecialistVital Care Infusion Services • Glendale, AZ, United States
[error_messages.no_longer_accepting]
Collections Specialist

Collections Specialist

Vital Care Infusion Services • Glendale, AZ, United States
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Recognized as a "Best Place to Work Modern Healthcare" - Join a team where people come first. At Vital Care, we are committed to creating an inclusive, growth-focused environment where every voice matters.

Vital Care (www.vitalcare.com) is the premier pharmacy franchise business with franchises serving a wide range of patients, including those with chronic and acute conditions. Since 1986, our passion has been improving the lives of patients and healthcare professionals through locally-owned franchise locations across the United States. We have over 100 franchised Infusion pharmacies and clinics in 35 states, focusing on the underserved and secondary markets. We know infusion services, and we guide owners along the path of launch, growth, and successful business operations.

What we offer :

  • Comprehensive medical, dental, and vision plans, plus flexible spending, and health savings accounts.
  • Paid time off, personal days, and company-paid holidays.
  • Paid Paternal Leave.
  • Volunteerism Days off.
  • Income protection programs include company-sponsored basic life insurance and long-term disability insurance, as well as employee-paid voluntary life, accident, critical illness, and short-term disability insurance.
  • 401(k) matching and tuition reimbursement.
  • Employee assistance programs include mental health, financial and legal.
  • Rewards programs offered by our medical carrier.
  • Professional development and growth opportunities.
  • Employee Referral Program.

Job Summary :

Perform duties to collect Home Infusion claims, focusing on accuracy, timeliness, and adherence to processes to reduce denial rate, DSO, and bad debt. Recognize additional revenue opportunities and improve collection rates; perform revenue cycle collection duties within standard or accepted practice limits.

The position is 100% remote.

Duties / Responsibilities :

  • Review claims with outstanding balances and identify actions to collect revenues successfully. Follow up with insurers and patients to collect outstanding balances in an environment that builds enduring customer and business relationships. Utilize Payer Portals via the Internet for claim disposition.
  • Review documents received, including Explanations of Benefits (EOBs), Remittance advice (RAs), and other documents indicating denials or claims acceptance. Identify reasons for denials, take required corrective action, and take ownership of claims through to timely, successful collection.
  • Analyze denials, identify trends, and recommend process improvement opportunities that will result in DSO reduction, superior collection rate, intervals reduced bad debt, and simplified processes responsive to specific payers' requirements.
  • Identify payor requirements for submittal of appeals for denied claims. Verify insurance information with patients, order medical records, review original claim coding, compile other validating documentation required, and submit appeals in keeping with payor requirements and VCI processes.
  • Communicate effectively with franchise partners and other VCI departments regarding the status of collections. Resolve payer issues / concerns timely.
  • Document case activity, communications, and correspondence in the computer system to ensure completeness and accuracy of account activity and actions taken to resolve outstanding claims issues. Schedule follow-ups in required intervals.
  • Investigate and verify benefits for pharmacy and medical third-party claims.
  • Communicate billing problems found during the collection process to avoid the same issues in the future.
  • Communicate financial obligation information with patients so that they clearly understand all costs of therapy before starting service.
  • Contribute medical billing expertise to the design of training and knowledge transfer programs, materials, policies, and procedures to improve the efficiency and effectiveness of the RCM team. Assist with processing online adjudication of collection issues and nurse billing as assigned.
  • Perform other related duties as assigned.
  • Required Skills / Abilities :

  • Excellent communication skills : listening, speaking, understanding, and writing English while influencing patients, caregivers, and payer representatives, answering questions, and advancing reimbursement and collection efforts.
  • Proven understanding of processes, systems, and techniques to ensure successful billing and collection working with all payer types.
  • Proven ability to identify gaps and problems from the documentation review, determine lasting solutions, make effective decisions, and take necessary corrective action.
  • Strong organizational skills with the ability to track and maintain clear, complete records of activities, cases, and related documentation.
  • Proven knowledge and skill in utilizing the MS Office suite of software and pharmacy applications.
  • Ability to complete job duties in a designated workspace outside the dedicated RCM location.
  • Disciplined work ethic with the ability to work remotely with minimum direct supervision to effectively meet production and collection targets.
  • Education and Experience :

  • 2-5 years of home infusion billing and / or collections experience required.
  • High School Diploma and additional specialized intake, pharmacy / medical billing, and / or collections training.
  • 2 years minimum experience in home infusion therapy is required.
  • Previous remote work environment is a plus but not required.
  • Detailed oriented with post-billing and post-payment investigative experience preferred.
  • Be part of an organization that invests in you! We are reviewing applications for this role and will contact qualified candidates for interviews.

    Vital Care Infusion Services is an equal-opportunity employer and values diversity at our company. We do not discriminate on the basis of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans' status, or any other basis protected by applicable federal, state, or local law.

    Vital Care Infusion Services participates in E-Verify.

    This position is full-time.

    [job_alerts.create_a_job]

    Collection Specialist • Glendale, AZ, United States

    [internal_linking.related_jobs]
    Remote Financial Advising Expert - AI Trainer ($50-$60 / hour)

    Remote Financial Advising Expert - AI Trainer ($50-$60 / hour)

    Data Annotation • Avondale, Arizona
    [filters.remote]
    [job_card.full_time] +1
    We are looking for a finance professional to join our team to train AI models.You will measure the progress of these AI chatbots, evaluate their logic, and solve problems to improve the quality of ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Customer Specialist - Work from Home ($18.50 per hour plus Bonus)

    Customer Specialist - Work from Home ($18.50 per hour plus Bonus)

    TurboTax • Goodyear, Arizona
    [filters.remote]
    [job_card.full_time]
    Work from home with TurboTax Product Expert.Get a $405 Certification bonus³.Work from home & set your own flexible schedule between 8am EST and 12am midnight EST Monday to Sunday⁴.Earn an ...[show_more]
    [last_updated.last_updated_1_day] • [promoted]
    Remote Buyers and Purchasing Agents - AI Trainer ($60-$80 per hour)

    Remote Buyers and Purchasing Agents - AI Trainer ($60-$80 per hour)

    Mercor • Goodyear, Arizona, US
    [filters.remote]
    [job_card.full_time]
    About the Role • • Mercor is seeking experienced • •Buying and Purchasing Agents • • to support a leading AI lab in advancing research and infrastructure for next-generation machine learning systems.Thi...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Maintenance Operations Specialist

    Maintenance Operations Specialist

    Maricopa Community College District • Avondale, AZ, United States
    [job_card.full_time] +1
    Maintenance Operations Specialist.Estrella Mountain Comm College.Monday - Friday, 8am - 5pm; some evenings and weekends may be required. Summer Hours : Monday - Thursday, 7am-6pm.Schedule is based on...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Advisor Services Cost Basis Associate

    Advisor Services Cost Basis Associate

    Charles Schwab • Glendale, AZ, US
    [job_card.full_time]
    We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified location(s). Schwab Advisor Custody and Trading (AC...[show_more]
    [last_updated.last_updated_1_day] • [promoted]
    Accounts Receivable Manager

    Accounts Receivable Manager

    The Keller Group • Glendale, AZ, US
    [job_card.full_time]
    We're looking for a people-focused Accounts Receivable Manager who's as passionate about building strong teams as they are about numbers. In this role, you'll lead a supportive AR and collections gr...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Bad Debt Collector

    Bad Debt Collector

    RSI • Glendale, AZ, United States
    [job_card.full_time]
    Flexible hours & Work from home remote option.Starting Salary : $17 AND UP (depending on specific experience).Commission : Up to you! Earn up to twice your monthly salary. As a Recovery Specialist, yo...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Cost Accounting Director

    Cost Accounting Director

    Vaco by Highspring • Goodyear, Arizona, United States
    [job_card.temporary]
    Cost Accounting Director (Consulting Engagement).Arizona (Preference for local candidates; remote considered with up to 80% travel to Arizona). We’re partnering with a leading organization seeking a...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    TurboTax Remote Client Support Specialist

    TurboTax Remote Client Support Specialist

    TurboTax • Goodyear, Arizona
    [filters.remote]
    [job_card.full_time]
    Work from home with TurboTax Product Expert.Get a $405 Certification bonus³.Work from home & set your own flexible schedule between 8am EST and 12am midnight EST Monday to Sunday⁴.Earn an ...[show_more]
    [last_updated.last_updated_variable_hours] • [promoted] • [new]
    Vendor Compliance Auditor

    Vendor Compliance Auditor

    Capstone Logistics, LLC • Tolleson, AZ, US
    [job_card.full_time]
    This role is responsible for auditing the quality of incoming loads, ensuring compliance with established standards, and identifying any deviations. Observe the quality of loads on arrival.Identify ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Remote Claims Adjusters, Examiners, and Investigators - AI Trainer ($60-$100 per hour)

    Remote Claims Adjusters, Examiners, and Investigators - AI Trainer ($60-$100 per hour)

    Mercor • Goodyear, Arizona, US
    [filters.remote]
    [job_card.full_time]
    Role Overview • •Mercor is collaborating with a top-tier AI research group to model real-world claims workflows for property and casualty insurance. We are seeking experienced independent contractors—...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Store Customer Service Specialist

    Store Customer Service Specialist

    The Sherwin-Williams Company • Litchfield Park, AZ, United States
    [job_card.part_time]
    This position is essential to the success of our retail stores.Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about S...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Senior Loan Operations Specialist

    Senior Loan Operations Specialist

    Enterprise Bank and Trust • Sun City, AZ, US
    [job_card.full_time]
    Enterprise Bank & Trust was founded in the spirit of entrepreneurship and community.From the small mom-and-pop coffee shop to the large construction company that employs local people, our goal ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Flexible Remote Research Contributor (Hiring Immediately)

    Flexible Remote Research Contributor (Hiring Immediately)

    Maxion Research • Avondale, Arizona, US
    [filters.remote]
    [job_card.part_time]
    Join Our Part-Time Research Studies Today!.Are you eager to earn extra income from the comfort of your home? We are looking for motivated individuals to participate in paid research studies includi...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Side Hustle Specialist (Evenings & Weekends)

    Side Hustle Specialist (Evenings & Weekends)

    Finance Buzz • Goodyear, Arizona, US
    [job_card.full_time] +1
    We’re seeking dependable individuals who want to build a side income alongside their full-time work.This role offers flexible tasks you can perform outside your regular job hours.You’ll be given st...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Freelance Survey Contributor (Hiring Immediately)

    Freelance Survey Contributor (Hiring Immediately)

    Earn Haus • Avondale, Arizona, US
    [job_card.full_time] +1
    We are urgently looking for people interested in taking online surveys for Fortune 500 brands.If you are a self-starter, looking for flexible hours throughout the week, this may be for you! Earn up...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Bilingual Team Lead - Collections (AZ)

    Bilingual Team Lead - Collections (AZ)

    Progressive Leasing • Glendale, AZ, United States
    [job_card.full_time]
    As an almost 20+ year old FinTech company that has gone from start-up to industry leader, we know how to innovate, simplify, and value all people. We are a company founded on our grit and we are con...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Remote Finance Director - AI Trainer ($50-$60 / hour)

    Remote Finance Director - AI Trainer ($50-$60 / hour)

    Data Annotation • Goodyear, Arizona
    [filters.remote]
    [job_card.full_time] +1
    We are looking for a finance professional to join our team to train AI models.You will measure the progress of these AI chatbots, evaluate their logic, and solve problems to improve the quality of ...[show_more]
    [last_updated.last_updated_30] • [promoted]