Team Leader Dermatology

Boston Medical Center (BMC) is more than a hospital. Its a network of support and care that touches the lives of hundreds of thousands of people in need each year. It is the largest and busiest provider of trauma and emergency services in New England. Emphasizing community-based care BMC is committed to providing consistently excellent and accessible health services to alland is the largest safety-net hospital in New England. The hospital is also the primary teaching affiliate of the nationally ranked Boston University School of Medicine (BUSM) and a founding partner of Boston HealthNet an integrated health care delivery systems that includes many community health centers. Join BMC today and help us achieve our Vision 2030 which is a long-term goal to make Boston the healthiest urban population in the world.

Position : Team Lead

Department : Dermatology

Schedule : M-F Days

POSITION SUMMARY :

Under general supervision from the Operations Manager is responsible for the optimal functioning of the Neurosurgery Department by ensuring patients receive quick access excellent customer service quality patient care and are referred to the appropriate sources. Responsible for facilitating patient flow through the clinic coaching assigned staff and providing support to the Manager and the Department in matters pertaining to day to day Operations Registration Admitting Precertification staffing scheduling and various productivity reports.

Provides leadership in complying with governmental accreditation other regulations / requirements and with clinic policies.

ESSENTIAL RESPONSIBILITIES / DUTIES :

Maintains efficient patient flow from check-in to discharge in clinic. Oversees clinic support staff to ensure the following :

• Assists in overall monitoring patient flow and monitors patients wait time.
• Obtains and reviews patient charts for instructions in order to implement patients course of care.
• Ensures that the following tasks are complete across the department : reminder calls no-show rescheduling late cancel rescheduling
• Ensures clinical data ancillary studies and referrals are in order for patient appointments.
• Establishes and maintains efficient communications between front desk and clinical personnel.

Functions as a coach to administrative support staff on technical operational and policies / procedural issues. Communicates information promotes excellence quality care and cooperation among team members. Manages work flow and monitors quality of work of the support staff group to ensure an efficient operational flow timely completion of assignments and adherence to departments standards and regulations. Partners with Operations Manager and physician leadership on the development and implementation of new clinical workflows. Distributes work load in a fair and equitable manner in order to meet departmental goals and ensure proper patient flow. Assists manager in determining appropriate work schedules to meet targeted goals; identifies problem areas and initiates changes in assignments procedures etc. Works cooperatively with team and takes appropriate steps to effectively resolve issues seeking assistance from supervisor / manager when needed. Ensures that patients are directed to appropriate sites in a timely manner. Ensures that facility meets regulatory standards as outlined by the hospital and Department of Public Health. Responds to patient inquiries consulting with providers as needed. Coordinates Interpreter Services to minimize the interpreters time spent in clinic. Assists in the onboarding of new hires and temporary staff when necessary Performs the duties of the administrative support staff within the department as needed.

Remains knowledgeable of and follows appropriate policies procedures and work rules including but not limited to policy regarding hours of work absenteeism and tardiness. Provides feedback to manager regarding follow-up action or non-compliant issues. Maintains a complete understanding of emergency procedures. Conforms to hospital standards of performance and conduct including those pertaining to patient rights so that the best possible customer service and patient care may be provided. Utilizes hospitals behavioral standards as the basis for decision making and to support the hospitals mission and goals. Follows established hospital infection control and safety procedures. Performs other duties as needed.

JOB REQUIREMENTS : EDUCATION :

AnAssociates degree in Business or related field (or equivalent combination of formal education and experience)

EXPERIENCE :

Requires at least three years of relevant work experience with one of the required years of experience in healthcare customer service managed care or medical insurance.

KNOWLEDGE AND SKILLS :

Compensation Range : $39500.00- $55500.00

This range offers an estimate based on the minimum job qualifications. However our approach to determining base pay is comprehensive and a broad range of factors is considered when making an offer. This includes education experience skills and certifications / licensures as they directly relate to position requirements; as well as business / organizational needs internal equity and addition BMCHS offers generous total compensation that includes but is not limited to benefits (medical dental vision pharmacy) discretionary annual bonuses and merit increases Flexible Spending Accounts 403(b) savings matches paid time off career advancement opportunities and resources to support employee and family well-being.

NOTE : This range is based on Boston-area data and is subject to modification based on geographic location.

Equal Opportunity Employer / Disabled / Veterans

According to the FTC there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications or apps job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.

Key Skills

Hyperion,Acquisition,Asset,ABAP,Basic,Activex

Employment Type : Full-Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 39500 - 55500