Team Lead

Job Description Summary

The Team Lead assists in supervising and managing all day-to-day store operations while ensuring that 100% compliance exists with all established Company policies and procedures. Provides leadership, guidance and training to the store staff via direction from the Store Manager and the Assistant Store Manager. In the absence of the Store Manager and Assistant Manager, the Team Lead assumes full responsibility for all store operations. Consistently strives to meet and exceed all established sales, service and operational objectives. A Team Lead may be a full or part-time management employee.

Duties and Responsibility

• Primary responsibility is the safety and welfare of employees and customers.
• Create, establish and maintain an excellent customer shopping experience.

Maintain and reinforce current service level standards.

Provide service training and leadership to staff members.

Manage customer issues with a sense of urgency and to the satisfaction of our customer.

Sales, Discounts and Refunds

Loyalty

Open / Closing procedures

Shipping and Receiving

Price Management (Price Changes, Markdowns etc.)

Singles

Damaged Merchandise

Conducting a Physical Inventory

Merchandise Placement

Sales floor maintenance and housekeeping

Promotional event directions, materials and signage

Scheduling

Payroll budget compliance

Time & Attendance

Utilization of all available training tools

Consistent reinforcement of customer service standards

Principal Working Relationships

Customers, Sales Associates, Store Management, District / Regional Manager, and Store Operations and Training personnel.

Key Qualifications

An approved background check

Effective verbal and written communication skills

Managerial and organizational skills

Rack Room Shoes provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, marital status, disability, genetic information, age, military service, or any other characteristic that is protected by applicable law. This policy of equal employment opportunity extends to all aspects of employment including, but not limited to, recruitment, hiring, training, promotion, transfer, reassignment, demotion, discipline, discharge, performance evaluation, compensation and benefits.