Business Operations Manager

Business Operations Manager

The Business Operations Manager is a key role responsible for ensuring the smooth operation of day-to-day business activities. This role involves coordinating with various departments, managing resources, improving performance, procuring material and resources, and securing compliance.

Job Responsibilities:

• Manage staff performance and development for a shared services policy operations team.
• Monitor productivity volume, service standards and accuracy for their staff and the business that they support.
• Troubleshoot errors or issues to ensure that the business is processed in a timely manner, taking action to resolve any roadblocks.
• Interact with both clients and management to ensure efficient and effective processing and work to address errors and concerns.
• Drive process improvement and innovation efforts to continually improve our services for the businesses that we support.
• Ensure proper documentation of processes and procedures for all internal functions and the services delivered to our customers.
• Communicate effectively with management, underwriters and brokers to secure the information necessary to accurately process the business.
• Provide timely and efficient service to all internal and external customers, including underwriters and brokers.
• Mentor and train staff and drive performance management and staff development efforts.
• Communicate effectively with the senior leadership of the businesses that we support and promptly respond to any issues that may arise.
• Create and distribute routine and ad-hoc reports as assigned.
• Participate in or handle special projects, as needed.
• Collaborates with resources across the organization to pursue continual process optimization and innovation.

Work Experience and Education:

• BA/BS degree in business and/or a technology related field preferred.
• 6+ years of experience in an business operations environment, insurance experience and experience with core business systems and applications preferred. Property and casualty and MGA/MGU experience highly preferred.
• Strong knowledge of the Property & Casualty insurance industry as well as insurance terminology and the commercial insurance policy lifecycle.
• 3+ years of experience managing staff and workflow in a fast paced business environment.

Licenses & Certifications:

• State P & C License a plus.
• Lean Six Sigma a plus.

Skills:

• Technical/Functional Skills:
• Knowledge Of Insurance Industry
• Lean Tools and Techniques
• Management/Leadership
• Operations Management
• Business Relationship Management
• Process Improvement
• Mentor/Coaching
• Ad hoc Reporting
• Behavioral Skills:
• Problem Solving
• Team Management
• Organizational
• Attention to Detail
• Time Management
• Communication
• Collaborative

Ryan Specialty is an Equal Opportunity Employer. We are committed to building and sustaining a diverse workforce throughout the organization. Our vision is an inclusive and equitable workplace where all employees are valued for and evaluated on their performance and contributions. Differences in race, creed, color, religious beliefs, physical or mental capabilities, gender identity or expression, sexual orientation, and many other characteristics bring together varied perspectives and add value to the service we provide our clients, trading partners, and communities. This policy extends to all aspects of our employment practices, including but not limited to, recruiting, hiring, discipline, firing, promoting, transferring, compensation, benefits, training, leaves of absence, and other terms, conditions, and benefits of employment.