Child Support Supervisor

Job Posting

Job Requirements : Supervises and monitors staff in the Child Support Agency responsible for establishing paternity, locating absent parents, determining parents' legal support obligations, collecting child support and initiating / enforcing child, spousal, medical and foster care support orders. Implements procedures designed to improve performance and increase collections of child support payments. Performs training, evaluations and quality assurance activities. Provides technical and supervisory support to staff which requires independent judgment, initiative and discretion. Position demands comprehensive functional knowledge of clearly defined County, State and Federal policies and procedures to ensure employee compliance with local guidelines, program mandates and the law.

Essential Duties : Supervises, plans, schedules, coordinates and assigns work to subordinates; approves and signs time cards; instructs and trains employees in proper methods and procedures. Inspects work in progress. Develops, assists, implements and monitors policies and procedures. Develops and maintains child support training programs for new and experienced support workers. Answers technical questions of support workers and interprets legislation to improve individual and agency performance measures. Interviews and makes recommendations for new hires; conducts performance evaluations; observes positive traits and deficiencies of staff members; performs disciplinary actions and assists the Administrator in ensuring smooth day-to-day operations of the child support agency. Discusses cases with staff and makes decisions regarding service; directs the staff in an effort to solve participant concerns and offers suggestions to rectify problems. Researches policy and provides technical assistance to staff through use of handbooks, computer systems, online resources or state policy analysts / KIDPOL for correct case processing and paternity / enforcement actions. Maintains knowledge of all program policy received from the Bureau of Child Support, Department of Children and Families, Office of Child Support Enforcement and, in partnership, the Department of Health & Human Services; assists in development of policy and procedures and communications, and monitors implementation of policy and procedures. Attends weekly management meetings and participates in the development and implementation of new or changing procedures / policies relevant to the Child Support Agency, as well as assisting in ongoing planning for the department. Leads staff meetings. Participates in state meetings, county board meetings, WCSEA quarterly meetings and appointments to address complaints of customers and workers. Initiates actions as necessary to improve the agency's service delivery system to promote efficiencies and LEAN principles. Participates in workgroups to maximize effectiveness, promote quality improvement and manage workload. Communicates with staff and participants daily; answers questions regarding child support services and case specifics as appropriate; refers participants to social service agencies and community support organizations; ensures customers receive accurate information in a timely manner. Communicates with other county departments, cooperative agreement agencies and community agencies regarding customers and programs. Facilitates communication within the department's support services unit to ensure effective and efficient operation. Establishes and maintains a courteous, cooperative and respectful working relationship with other employees, supervisors and public officials. Assists the Child Support Director with maintenance of court and paternity calendaring system. Reviews various financial reports to ensure accurate receipting and deposits of monies in accordance with department procedure. Participates in the development and administration of the annual department budget, assists Child Support Director in preparation of various reports within the guidelines and deadlines of the agency. Gathers, analyzes and maintains statistical and other program data. Prepares various reports for submission to state of Wisconsin. Acts as county lien docket contact; prepares necessary documents in response to lien docket actions. Performs related functions as assigned.

Other Experience and Qualifications : Comprehensive knowledge of Wisconsin Statutes, family law, state policies and procedures, federal rules and regulations; as well as knowledge of case types and definitions, and proficiency in operating State Informational Data System (KIDS) as well as other satewide computer processing systems including CARES (Client Assistance for Re-Employment and Economic Support, CWW (CARES Worker Web) and ECF (Electronic Case File), Child Support Program practices, Principles of Supervision and accounting. Knowledge of equal rights legislation. Ability to monitor selection, assignment and performance of staff. Knowledge of training techniques and methods. Knowledge of accounting, budgeting and reporting procedures. Knowledge of modern administrative and supervisory practices and procedures. Knowledge of social problems of our society. Knowledge of state and local organizational structures. Knowledge of and skill in using Powerpoint, Excel and other software necessary to develop and maintain training programs. Knowledge of and ability to utilize a computer and the required software. Ability to communicate effectively both orally and in writing. Ability to exercise sound judgement and make decisions in accordance to policies. Ability to organize, prioritize and assign work. Ability to enhance a customer service approach in all work activities. Ability to understand complex policy, apply it to specific case situations and render decisions. Ability to establish and maintain effective working relationships with staff, attorneys, officials and the general public including participants and other agencies. Ability to write and interpret comprehensive reports. Ability to work the required hours of the position.

Application Instructions : Apply online at https : / / www.governmentjobs.com / careers / browncounty