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Help Desk Analyst

Help Desk Analyst

Bastian SolutionsLouisville, KY
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Job Title

Help Desk Analyst

Alternate Locations

2031 Nelson Miller Pkwy, Louisville, Kentucky 40223

10585 N Meridian St. Third Floor, Indianapolis, Indiana 46290

Full-time / Part-time

Full-time

Job Description

Bastian Solutions is looking for a Help Desk Analyst to support our internal employees. The ideal person will be energetic, friendly and have a passion to help our teams in any IT issues. This position will be based in either Louisville, KY or Carmel, IN.

Job Summary

This candidate will provide Tier 2 support by diagnosing and resolving technical issues across a variety of hardware, software, and operating system topics including but not limited to :

  • Provide remote and on-site desktop support for company users and computers.
  • Intermediate support of Windows 10 / 11
  • Intermediate support of Apple / iOS and Android phones
  • Intermediate Microsoft Office 365 Administration
  • Intermediate Active Directory Administration
  • Intermediate Networking knowledge (TCP / IP, DHCP, DNS, etc.)
  • Intermediate Desktop applications (Office, Adobe, etc.)

Job Functions

  • Imaging, deployment and application installation.
  • Perform PC and device upgrades.
  • Perform minor repairs and routine cleaning of server rooms and equipment storage.
  • Escalation of help desk tickets.
  • Work with team and management on escalation of any issues (equipment, network etc)
  • Special assignments and projects as directed by the team lead or Director.
  • Assist with inventory management, shipping and receiving of IT assets.
  • Assist in creating new operation procedures for the IT knowledge base.

    • Travel Requirements

  • Travel will be between 0-5%

    • Preferred Skills and Required Qualifications

  • BS in IT or Computer Science preferred with up to 2 years of experience in an IT Helpdesk role OR AS in IT or Computer Science with up to 4 years of experience in an IT Helpdesk role.
  • Must be eligible to work in the USA long term without sponsorship.
  • Collaborative interpersonal skills
  • Ability to adapt and take initiative.
  • Great client-facing communication and customer service skills
  • Analytical and organizational skills
  • Intermediate experience troubleshooting, configuring, and repairing laptops
  • Intermediate experience with Active Directory / Domain Controller
  • Intermediate understanding of Group Policies and other commonly used IT concepts and technologies
  • Proficiency in MS Office
  • Basic knowledge of Linux and Apple / iOS
  • Basic knowledge of VPN technologies
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    Help Desk Analyst • Louisville, KY

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