Talent.com
Customer Service Representative - CA
Customer Service Representative - CAHassan & Sons Inc • Vacaville, CA, US
Customer Service Representative - CA

Customer Service Representative - CA

Hassan & Sons Inc • Vacaville, CA, US
[job_card.variable_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Job Description

Job Description

Position Summary

Under the general supervision of the Store Manager and Area Manager, the Customer Service Representative (CSR) supports daily store operations while upholding the company’s commitment to exceptional customer service. This role is responsible for cashiering, maintaining store presentation, ensuring food and beverage quality, and fostering a safe and welcoming environment for all customers.

The CSR serves as the face of H&S Energy, creating a positive experience for every guest through friendly interactions, product knowledge, and efficient service.

Responsibilities and Duties :

Customer Service Excellence

  • Greet all customers with enthusiasm and professionalism, creating a welcoming environment (“Welcome to H&S” / “Welcome to Chevron”)
  • Deliver friendly, efficient, and accurate service at checkout while maintaining a positive attitude
  • Follow the company’s Four Steps of Customer Service with every interaction to achieve outstanding customer satisfaction and Mystery Shop performance
  • Communicate current promotions, loyalty programs, and product recommendations to enhance customer engagement
  • Represent the company with professionalism in appearance, communication, and conduct

Cash Handling & Register Operations

  • Operate the Point of Sale (POS) system accurately for all cash, credit, and debit transactions
  • Ensure correct change is given, receipts are issued, and refunds or exchanges are processed per company policy
  • Perform safe drops, cash counts, and drawer balancing at shift end following standard procedures
  • Verify identification for age-restricted items (alcohol, tobacco, lottery) and credit transactions

    • Store Presentation & Merchandising

  • Stock shelves, coolers, and displays to ensure products are organized, priced correctly, and visually appealing
  • Maintain signage, promotional materials, and pricing accuracy
  • Remove expired, damaged, or recalled items and report discrepancies to the Station Manager
  • Keep the sales floor, counters, and displays neat, clean, and clutter-free

    • Food & Beverage Handling

  • Prepare and maintain all self-serve and ready-to-eat food and beverage stations (coffee, fountain, roller grill, etc.)
  • Follow all food safety, sanitation, and temperature guidelines
  • Clean and sanitize equipment regularly to ensure quality and compliance

    • Maintenance, Cleanliness & Safety

  • Maintain cleanliness of the entire facility, including restrooms, fueling area, and trash disposal
  • Refill windshield washer stations, paper towels, and squeegees at the pumps
  • Follow all safety procedures and emergency response protocols, including knowledge of shutoff systems
  • Report equipment malfunctions or safety hazards immediately to management

    • Additional Duties

  • Adhere to the station’s shift duties checklist for assigned shifts
  • Understand and assist with car wash operations (if applicable)
  • Perform other job-related duties as assigned by management

    • Education and Work Experience

  • High school diploma or equivalent preferred
  • Previous experience in retail, food service, or customer-facing roles preferred
  • Basic knowledge of POS systems and cash-handling procedures
  • CPR and First Aid training a plus
  • Strong communication skills and the ability to work effectively in a team environment

    • Skill Set

  • Strong customer service and communication skills
  • Ability to multitask and stay organized in a fast-paced setting
  • Self-motivated and dependable, with strong follow-through and attention to detail
  • Able to follow direction, take initiative, and maintain professionalism under pressure
  • Comfortable using computers and POS systems; basic Microsoft Office skills a plus
  • Flexible availability, including nights, weekends, and holidays

    • Physical Demands and Work Environment

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

  • Frequent standing, walking, bending, and lifting up to 50 lbs
  • Requires use of hands, arms, and vision to operate POS systems and restock merchandise
  • Must be able to work both indoors and outdoors in various weather conditions
  • Exposure to cleaning chemicals, fuel fumes, and noise typical of a retail fuel environment
  • Must be able to communicate clearly and effectively in person and over the phone
  • Reasonable accommodations will be provided as required by law
    • [job_alerts.create_a_job]

    Customer Service Representative • Vacaville, CA, US

    [internal_linking.similar_jobs]
    Universal Customer Service Representative I

    Universal Customer Service Representative I

    Westamerica Bank • Suisun, CA, US
    [job_card.full_time]
    Westamerica is among the largest commercial banks headquartered in California.We are looking for outstanding people to join our winning team. We reached our current strength because our employees, c...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Customer Service Representative - Remote - 50k-60k / Year

    Customer Service Representative - Remote - 50k-60k / Year

    Spade Recruiting USA • Monument Hills, California
    [filters.remote]
    [job_card.full_time]
    [filters_job_card.quick_apply]
    We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization. This position will work with multiple clients throughout the day pr...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Customer Service Representative - State Farm Agent Team Member

    Customer Service Representative - State Farm Agent Team Member

    Rod Villamor - State Farm Agent • Walnut Creek, CA, US
    [job_card.full_time]
    As a Customer Service Representative - State Farm Agent Team Member with Rod Villamor - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Customer Service Representative

    Customer Service Representative

    U-Haul • Concord, CA, US
    [job_card.full_time]
    Customer Service Representative.Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative.As a Custo...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Customer Service Representative - State Farm Agent Team Member

    Customer Service Representative - State Farm Agent Team Member

    Tim McGallian - State Farm Agent • Clayton, CA, US
    [job_card.full_time]
    Job Title : Customer Service Representative.Location : Tim McGallian - State Farm Insurance Agency, Clayton, CA.Tim McGallian - State Farm Insurance Agency is seeking a highly motivated and detail-or...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Customer Service Representative - State Farm Agent Team Member

    Customer Service Representative - State Farm Agent Team Member

    Jeff Chaput - State Farm Agent • Pittsburg, CA, US
    [job_card.full_time]
    As a Customer Service Representative - State Farm Agent Team Member with Jeff Chaput - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Fully Licensed Insurance Customer Service and Sales Representative

    Fully Licensed Insurance Customer Service and Sales Representative

    Farmers Insurance East Bay • Pleasant Hill, CA, US
    [job_card.full_time]
    Customer Service and Sales Representative - Award-Winning Farmers Insurance Agency Contra Costa County, CA.Are you a motivated insurance professional looking to grow your career with a respected an...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Sales Representative BC - Oklahoma City

    Sales Representative BC - Oklahoma City

    Fiserv • Concord, CA, US
    [job_card.full_time]
    Join Fiserv as a Sales Representative.Calling all innovators find your future at Fiserv.We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Remote Customer Service Representative – Product Testing

    Remote Customer Service Representative – Product Testing

    GLOCPA • Fairfield, California
    [filters.remote]
    [job_card.full_time]
    We’re looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.[show_more]
    [last_updated.last_updated_30] • [promoted]
    Remote Customer Service Representative (Manitoba)

    Remote Customer Service Representative (Manitoba)

    MCI • Concord, CA, US
    [filters.remote]
    [job_card.full_time]
    Remote Customer Service Representative.Looking for opportunities to work for a rapidly growing company? We are looking for call center representatives to support inbound and outbound customer servi...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Patient Account Representative I Customer Service Correspondence Clerk

    Patient Account Representative I Customer Service Correspondence Clerk

    NorthBay Health • Fairfield, CA, United States
    [job_card.full_time]
    At NorthBay Health, the Patient Account Representative I, Business Office Clerk, performs office clerical duties, administrative support, minimal insurance billing and other duties as assigned.At N...[show_more]
    [last_updated.last_updated_1_day] • [promoted]
    A / R Representative

    A / R Representative

    nimble solutions • Concord, CA, US
    [job_card.full_time]
    Accounts Receivable Representative.This is a great opportunity to join a well-established and market-leading brand serving a high-growth end market while gaining valuable experience and visibility ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Pro Customer Service Sales

    Pro Customer Service Sales

    California Staffing • Concord, CA, US
    [job_card.full_time]
    Pro Customer Service / Sales Team.The Pro Customer Service / Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and comm...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Floating Member Services Representative

    Floating Member Services Representative

    Pacific Service Credit Union • Concord, CA, US
    [job_card.full_time]
    Working for Pacific Service Credit Union.That includes our members, our employees and the communities we serve.We hire energetic and enthusiastic people who want to work as part of our team.Health ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Sales & Retention Representative

    Sales & Retention Representative

    TEKsystems • Concord, CA, United States
    [job_card.full_time]
    Job Opportunity : Inside Sales Representative (Medical Alert Services) • Location : Concord, CA (Hybrid after contract period). Employment Type : Contract-to-Hire (6 months).Schedule : Full-Time | 40 hou...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Customer Service Representative

    Customer Service Representative

    Insurify • Concord, CA, US
    [job_card.full_time]
    Customer Service Representative.Beware of fraudulent activities claiming to represent Insurify.We are not associated with any entities soliciting personal information or payment.The safety of our j...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Field Service Representative of Automotive Service Equipment - Concord, CA

    Field Service Representative of Automotive Service Equipment - Concord, CA

    Hunter Engineering Company • Concord, CA, US
    [job_card.full_time]
    Looking to build your career with a company that values.Excellent customer service skills, superior organizational skills, and a self-starter mentality. High level of technical ability.Previous tech...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Personal Lines Customer Services Representative

    Personal Lines Customer Services Representative

    Brown & Brown • Walnut Creek, CA, US
    [job_card.full_time]
    Personal Lines Customer Services Representative.Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.Bridge Spe...[show_more]
    [last_updated.last_updated_30] • [promoted]