Hybrid Service RepresentativeRandstad • Worcester, MA, US
Hybrid Service Representative
Randstad • Worcester, MA, US
[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]Respond to customer requests from a variety of sources and handle calls & email from policyholders, agents, peers or others. This team primarily handles indexing several CSC Outlook mailboxes, makes outbound callouts for New Business, Renewal and Customer Satisfaction calls, and completes a large volume of Certificate of Insurance Requests. Other areas of focus could include, First Party Collections calls / emails, Returned Mail calls / email requests and incoming Voice emails. Provide timely, quality service to Agents, commercial policy holders, and vendors. May answers telephone inquiries from Commercial lines policy owners and Agents for certificate requests. Completes certificate of insurance and ID card requests within service level expectations. After an acclimation period, Service Representatives are expected to meet a Productivity goal. This goal varies based on focus. College degree preferred but not required- HS Diploma Typically have 2 or more years of related experience in the areas of Customer Service. Preferred working knowledge of Commercial Rating and Agency Customer Service.
Job Description
Job Description
A nationally industry-leading Property & Casualty insurance company that's been honored as One of America's Top Employers (Forbes) and a Best Place to Work (Business Insurance) is seeking bright, motivated people for a Rating Specialist position. This is a stable, hybrid role based out of Worcester, MA.
In this role, you will be responsible for the accurate and timely calculation of insurance premiums for commercial risks using both automated systems and manual rating procedures.
What’s in it for you?
- Best-in-Class Training : You'll be set up for success with an initial training (instructor-led and self-study), followed by ongoing coaching and mentorship.
- Hybrid Flexibility : Enjoy the best of both worlds with a hybrid schedule based out of our Worcester, MA office.
- Flexible Schedule : Monday – Friday 8 : 30am-5 : 00pm (during training for the first 2-4 weeks); Monday – Friday 9 : 30am-6 : 00pm OR 10 : 30am-7 : 00pm (after training)
- Clear Career Path : Benefit from a collaborative environment that fosters development and growth and positions you well for potential career advancement within the Company.
- On-site gym, walking paths, coffee cafe, and cafeteria available.
- Free city parking and parking garage.
- Highway access off Interstate 290.
- Community-focused company and Worcester Red Sox sponsor.
Key Responsibilities :
Qualifications :
TO APPLY : Email Resume to : alexandra.varela@randstadusa.com - If this job is not for you, feel free to refer a friend
Company Description
Randstad Staffing. We provide outsourcing, staffing, consulting, and workforce solutions within the areas of engineering, accounting and finance, healthcare, human resources, IT, legal, life sciences, manufacturing and logistics, office and administration, and sales and marketing.
We can’t wait to tell you all about it!
Company Description
Randstad Staffing. We provide outsourcing, staffing, consulting, and workforce solutions within the areas of engineering, accounting and finance, healthcare, human resources, IT, legal, life sciences, manufacturing and logistics, office and administration, and sales and marketing. \r\n\r\nWe can’t wait to tell you all about it!
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Service Representative • Worcester, MA, US
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