Bilingual Behavioral Health Crisis Clinician (Full-time, Remote, North Carolina Based)

The Behavioral Health Crisis Clinician is primarily responsible for conducting telephonic screening, triage and referral functions for individuals seeking services. The Clinician ensures that individuals calling with service needs are safely linked in a timely fashion with available services and / or community resources. The Clinician may also provide crisis service authorizations for both state and Medicaid funded emergency type services.

This position is full-time remote. Selected candidate must reside in North Carolina. This position will be equipped with all supplies and technologies to be able to work from home. The selected candidate will be required to attend an initial 6 to 8- week virtual training period, Monday-Friday, between 9a.m. to 5p.m. Transition to permanent schedule to follow a successful training period. Some holiday hours are required.

Work Schedule : Monday, Wednesday, Thursday and Friday 8 : 30am - 6 : 30pm

Responsibilities & Duties

Conduct Initial Screenings, Assessments, and Reviews, and make referrals

• Receive escalated calls from Member & Recipient Service Representatives who identified callers during initial screening that have urgent or emergent needs. Callers may be actively psychotic, actively suicidal, actively homicidal, intoxicated, in active withdrawal and / or experiencing a medical emergency
• Make clinical triage decisions based on often limited information obtained during telephonic screening
• Ensure individuals receive a comprehensive screening and appropriate referral that matches level of service needed
• Maintain safety of all callers, which may include contacting and mobilizing community first respdnders, (EMS, CIT officers, police, mobile crisis teams)
• Engage Decision to Warn when working with callers with active homicidal ideation, according to policy
• Report to Child Protective Services and Adult Protective Services, when warranted
• Identify high risk / special health care needs populations and refer to Care Coordination
• Review caller history, when available, in the client management system to help determine most appropriate referral option
• Use electronic scheduling system to schedule and secure assessment appointments with contracted providers based on consumer’s choice of service providers – considering consumer’s needs, location, and other provider characteristics
• Complete specialized screening documentation for all service-related calls; document all incoming call activity in MCO tracking system
• Simultaneously operate and navigate a multi-function phone system with multiple software programs while managing caller needs; serially operate and navigate multiple software programs in course of all duties
• Engage in follow-up activities to ensure consumers were seen for scheduled assessments and crisis follow-up appointments
• Route incoming calls to appropriate MCO departments when inquiries cannot be adequately addressed at the Call Center level
• Work independently to prioritize tasks and maintain idle status in call queue during high call volume and / or low staffing periods
• Simultaneous to other tasks, monitor incoming fax system and overflow vendor reports to ensure written referrals receive appropriate attention within expected time frames

Provide Support, Consultation, & Leadership

Compliance & Reporting

Minimum Requirements

Education & Experience

Master’s degree in Human Services field and minimum of three (3) years post degree experience in a community, business or governmental program that delivers mental health support services (e.g., adults with mental illness, children with severe emotional disturbance, and persons with developmental disabilities, adults, and children with substance abuse disorders)

Special Requirements

Requires individual to be Bilingual (clinically fluent) in Spanish and English. Testing before hire will be required.

Current, active, and unrestricted behavioral license issued by a North Carolina Professional Board, (LCSW, LCMHC, LCAS, LPA, LMFT)

Knowledge, Skills, & Abilities

Salary Range

$68,227 to $86,990 / Annually

Exact compensation will be determined based on the candidate's education, experience, external market data and consideration of internal equity.

An excellent fringe benefit package accompanies the salary, which includes :

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.