Customer Service Advisor

Interested in a career in an exciting and high growth industry? Join the Customer Service department at our US hub in Denver! We are currently hiring Customer Service Advisors to start on February 23rd.


We are seeking passionate customer service champions, excited to be part of one of the world's leading online gambling companies.

This is not just a job; it is a career opportunity where your growth is a priority from day one, supported by our industry-leading 8-week training program. This foundation serves our promote-from-within culture and the various growth opportunities that our employees enjoy.

With a starting wage of $23.07 per hour, pay increases to $23.94 post-training. Additional benefits include Company-paid healthcare for employees, annual bonus, 401(k) with Company match, and 33 paid days off.

Preferred Skills, Qualifications, and Experience

• Tech-savvy, with the ability to work with various technologies to investigate, communicate and resolve customer inquiries.
• Exceptional communication skills, both written and verbal.
• Active listener, with the ability to understand customer needs and provide tailored support.
• Customer-centric with a passion for delivering outstanding service.
• Eagerness to expand personal knowledge and skills.
• Meticulous attention to detail to ensure accuracy.
• Ability to multitask efficiently in a fast-paced environment.
• Creative problem-solving capabilities to resolve challenges independently.
• Strong individual and team collaboration skills.
• Company-sponsored parking available to all employees.
• Maintain compliance with individual licensing requirements according to regulations.

Main Responsibilities

• Ensuring every customer interaction is positive and memorable.
• Using internal tools to investigate and resolve customer inquiries, coordinating with various departments and escalating issues within the Customer Service department as needed.
• Engaging with customers through live chat, telephone, and email, ensuring clear and efficient communication.
• Resolving customer requests and complaints promptly and courteously.
• Assisting in support of various internal efforts that improve how customers perceive our platform and services.
• Demonstrating a thorough understanding of policies, procedures, and licensing requirements to provide accurate information.
• Promoting and advocating for responsible gambling practices among customers.

bet365 provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

By applying to us you are agreeing to share your Personal Data in accordance with our Recruitment Privacy Policy - http://www.bet365careers.com/privacypolicy.pdf

Job Questions:

1. This position is fully in office, are you comfortable working full time in office?
2. Are you at least 21 years of age?
3. Due to the nature of our work as a sportsbook, our shifts are aligned to coincide with the live sporting calendar. Are you willing to work a flexible schedules to include both weekdays and weekends?
4. If needed to relocate, are you willing to relocate without any relocation assistance?
5. Given that this on-site role is based in our Denver, Colorado office, are you able to reliably commute to this location for work?