Sales Manager

Job Description

Job Description

Overview :

The Sales Manager is responsible for overseeing the daily operations of the sales team, ensuring team goals are met, maintaining inventory processes, and facilitating excellent customer service. This position plays a critical role in coaching staff, managing leads, and collaborating closely with other departments to optimize dealership performance.

Key Responsibilities

Sales Operations & Team Leadership

Maintain and manage sales staff schedules to ensure appropriate staffing levels.

Assign daily tasks and monitor progress toward individual and team sales goals.

Support sales staff with quoting and deal structuring.

Follow up on prior quotes and act with urgency on pending deals to convert them into sales.

Reporting & Administrative Oversight

Collaborate with GSM to reconcile daily sales reports.

Ensure accurate CRM documentation of quotes, deals, and customer interactions.

Desk deals accurately through Motility and VIN Solutions, ensuring compliance and completeness.

Collaborate with the F&I department to finalize deals.

Inventory & Deal Management

Monitor inventory, activate repair orders for unsaleable units, and ensure display readiness.

Allocate inventory for showroom and lot displays in collaboration with GSM.

Appraise trade values for customer quotes and monitor deal completion progress.

Customer Service & Issue Resolution

Handle Urgent Priority Cases (UPC) and assist with resolving customer issues.

Ensure a professional, customer-first approach throughout the sales process.

Participate in trade shows and dealership promotional events.

Compliance & Standards

Ensure adherence to inventory aging policies and red flag compliance.

Maintain knowledge of inventory across all company locations.

Work a 5.5-day schedule to align with dealership operations.

Requirements of the Position

High school diploma or equivalent required; Bachelor’s degree preferred.

1–2 years of related experience and / or management experience required.

Knowledge of RV sales operations is highly desirable.

Familiarity with CRM platforms, Motility, DealerTrack, 700 Credit, Systems 2000, Microsoft Excel, Word, and Google applications.

Strong mathematical skills including percentages, commissions, and discounts.

Excellent verbal communication, leadership, and customer service abilities.

Strong conflict resolution, adaptability, and organizational judgment.

Supervisory Responsibilities

Directly supervises 4 to 20 employees in the Sales Department.

Carries out supervisory duties in alignment with company policies and applicable laws.

Physical Requirements

Prolonged periods of sitting at a desk and working on a computer.

Must be able to lift 10 lbs.

Comfortable working in a dealership environment and walking lot inventory.

Benefits

Competitive salary based on experience.

Health, dental, and vision insurance.

Christmas Savings Plan

401(k) with company match.

Paid time off and holidays.