Customer Support Representative

About The Grace Company:

Since creating our first quilting frame, The Grace Company has been dedicated to connecting people with their passions through innovative solutions. We are a company focused on enriching lives, and we find joy in seeing our customers' crafts enrich the lives of others. Our goal is to make quilting and crafting more accessible to a wider community. From product design to customer service, we are committed to providing the best possible experience.

Position Overview:

Are you a problem-solver with a passion for helping people? As a Customer Support Representative, you will be the friendly and knowledgeable voice of The Grace Company. You'll be responsible for responding to inbound calls from our valued customers, providing support for our range of products, including quilting frames, machines, software, and accessories. This role is perfect for someone with a technical aptitude who enjoys troubleshooting and is comfortable learning new software applications.

What You'll Do:

• Professionally handle inbound customer calls with a polite and clear communication style.
• Become a product expert by gaining a deep understanding of our quilting frames, machines, and software.
• Utilize your troubleshooting skills to diagnose and resolve customer issues effectively.
• Clearly communicate technical solutions to customers with varying levels of technical expertise.
• Document customer interactions and solutions accurately.

What You'll Bring:

• A minimum of one year of experience in a customer service role.
• Excellent verbal and written communication skills.
• Strong troubleshooting and problem-solving abilities.
• Proficiency with Microsoft products.
• A comfort and willingness to learn new software applications.
• A positive attitude and a commitment to providing exceptional customer service.

Why You'll Love Working Here:

• Great Work Environment: Join a friendly and supportive team.
• Competitive Pay: Starting at $18.00 per hour.
• Time Off: We offer paid holidays and vacation after a minimal employment period, plus a personal-time accrual program.
• Convenient Location: Our office is conveniently located on Redwood Road in West Jordan.