Full Time PSR Capital Region Clinic Float Pool

Patient Service Representative

MU Health Care is searching for a Patient Service Representative who embodies compassion and collaboration. Join us in creating an exceptional patient experience where your warm demeanor and problem-solving skills shine. As a Patient Service Representative, you'll be the friendly face that patients and families encounter, ensuring their comfort and addressing any concerns. You'll play a crucial role in maintaining organized and inviting spaces, reflecting our commitment to quality care. Embrace our Culture of Yes to Care, Deliver, Innovate, and Serve as you manage patient interactions, medical records, and cutting-edge technology. If you're excited to contribute to a patient-centric healthcare future, apply now and be a part of our transformative team.

This position will be required to float to all clinics in the following locations based on staffing needs :

• Ashland
• California
• Eldon
• Jefferson City
• Linn
• Owensville
• Versailles
• Fulton

At MU Health Care, we have an inspired, hard-working and collaborative environment driven by our mission to save and improve lives. We believe anything is possible and rally around solutions. We celebrate innovation and offer opportunities to be a part of something bigger to have a voice and role in the work that is serving our community and changing the field of medicine.

Our academic health system the only in mid-Missouri is home to multiple hospitals, including the region's only Level 1 Trauma Center and region's only Children's Hospital as well as over 90 specialty clinics. Here, you can define your career among our many clinical and nonclinical positions with growth, opportunity and support every step of the way.

Collaborate with patients, families, and / or staff in handling and resolving problems that may occur during visits.

Communicate any expected delays to patient and ancillary service departments.

Greet, escort, and answer phone system, handle and / or direct calls to appropriate area, and place calls as requested by supervisor.

Use excellent guest relations skills in all interactions with patients, visitors, and staff.

Maintain the general appearance of the waiting room, reception area, and offices; straighten magazines, chairs, and other light furniture.

Maintain working knowledge of all office equipment, fax, copiers, phones, etc.

Request, prepare, and ensure the completeness of the patient's medical record and physician orders.

Understand and subscribe to the Culture of Yes to Care, Deliver, Innovate, and Serve our patients.

Validate patient demographics, insurance, pre-certification, prior authorization, and referrals.

Accurately manage copay collections.

Prepare accurate billing documents utilizing knowledge of ICD-9, CPT-4 coding, and managed care plans.

Obtain signatures and process hold bills.

Patient check-in, check-out, batching, scheduling, bumping, canceling, and no-showing appointments.

Maintain bed control and conduct bedside patient interviews.

Effectively utilize computer applications such as IDX / GE, PCS, Cerner, etc.

Depending upon the location and assigned area of responsibility, the following duties may apply :

Prepare patients for examinations including taking and recording vital signs, printing medication lists, and other tasks.

Perform Point of Care (POC) testing on patients, maintain POC equipment and supplies, and maintain equipment / controls.

May complete unit / department-specific duties and expectations as outlined in department documents.

Required qualifications :

High school diploma or an equivalent combination of education and experience from which comparable knowledge, skills, and abilities can be acquired.

Six (6) months of experience with frontline customer service and guest relations duties and skills.

Preferred qualifications :

Experience in a healthcare setting, hospital admissions, registration, or medical office.

Experience with medical terminology.

Additional license / certification requirements as determined by the hiring department.

Physical demands :

The physical demands described here are representative of those that must be met with or without reasonable accommodation. The performance of these physical demands is an essential function of the job. This position is very active and may require ambulating, remaining in a stationary position and positioning self to reach and / or move objects above the shoulders and below the knees. The employee may frequently lift and / or move objects up to 10 lbs. and occasionally move objects up to 25 lbs. This role may also routinely come into contact with patients who may have contagious illnesses. This position is in a health care facility open 24 hours a day, 365 days a year. Rotating shifts as well as holiday and work during inclement weather will be required.