Systems Analyst - Commerce Trust

About This Job

Commerce Bank, based in Kansas City, MO, is looking for a dynamic, service focused and technically adept individual for our Systems Support Analyst role in our Commerce Financial Advisor divisions. Commerce Financial Advisors comprises nearly 30 advisors across five states, who collectively serve $4.4 billion in brokerage and advisory assets through its collaboration with Commerce Bank and Commerce Trust. The ideal candidate should be a motivated and organized self-starter with strong attention to detail with excellent written, verbal, and interpersonal communication skills and the ability to manage multiple priorities.

This role is part of a team that provides support for our Commerce Financial Advisors (CFA) accounts which use LPL Financial as a broker-dealer & Registered Investment Advisor. The team provides exceptional customer service and support for our CFA systems. Ideal candidate should be a motivated and organized candidate with strong attention to detail, excellent written, verbal, and interpersonal communication skills, and the ability to manage multiple priorities in a fast-paced environment.

Essential Functions

Perform reconciliation of various files

Act as liaison between business unit and IT, facilitating changes, upgrades, enhancements, etc. for CFA Systems including Salesforce.

Collaborate and provide guidance to others, at all levels in the organization, to identify, understand & fulfill business reporting and / or data needs

Design, test, and assess data prior to producing results

Provide information for the completion of both internal and external audits, ie SAS 70, Sarbanes Oxley, as well as internal reporting for all CFA systems & partnering to support regulatory reporting and compliance

Provide subject matter expertise & serve as a go-to resource to all levels of internal and external users

Assist with system maintenance, user permission, enhancement and bug testing when necessary

Identify problem trends and makes recommendations for improvement / solution to management

Coordinate communication on application issues between internal customers and external vendors

Partner with CFA Sales & Support managers on new hire onboarding and / or training on brokerage applications

Responsible for documentation, training and development of training documents when technology or initiative is implemented

Strategic management and understanding of long-term system roadmap

Assist with Business Continuity Planning

Perform other duties as assigned

Knowledge, Skills & Abilities Required

Strong customer-service orientation

Effective ability to troubleshoot and problem solve

Ability to communicate in user-friendly language to both technical and non-technical end-users

Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities

Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills

Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values

Intermediate level proficiency with Microsoft Word, Excel, Teams and Outlook

Salesforce knowledge preferred

MoneyGuidePro experience preferred

Education & Experience

Bachelor’s degree in information systems, finance or business-related discipline equivalent combination of education and experience required

3+ years in information systems required

Securities Industry and related fields experience preferred, including basic regulatory compliance & standards of conduct

• Level of role is determined by knowledge, experience, skills, abilities, and education
• For individuals applying, assigned and / or hired to work in areas with pay transparency requirements, Commerce is required by law to include a reasonable estimate of the compensation range for some roles. This compensation range is for the Systems Analyst I & II – CTC job and contemplates a wide range of factors that are considered in determining most appropriate job level and making compensation decisions, including but not limited to location, skill sets, education, relevant experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for any applicable differentials (geographic, bilingual, or shift) that could be associated with the position or where it is filled. At Commerce, compensation decisions are dependent on the facts and circumstances of each situation. A reasonable estimate of the current base pay is $26.25 to $35.00 per hour.

The candidate selected for this position may be eligible for the following employment benefits : employer sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time. In addition, we offer career development, education assistance, and voluntary supplemental benefits. Click to learn more.