Sales Associate Outreach Team Member

Location : Remote - California

Employment Type : Full-Time

Hourly Pay Range : $24-$27 per hour

About Pacific Health Group

At Pacific Health Group, we are at the forefront of revolutionizing healthcare. You will play a vital role in this mission. We are dedicated to improving health outcomes by addressing social determinants of health and coordinating comprehensive community-based services, particularly through our programs. If you are passionate about making a difference and have the skills to lead in this dynamic environment, we invite you to join our team.

Overview

The Outreach Team Member is the first point of contact for individuals who may qualify for Enhanced Care Management (ECM). In this role, you will connect high-need Medi-Cal members to services that promote stability, reduce barriers, and improve health outcomes. This position blends outreach, patient engagement, and advocacy—ideal for someone who is empathetic, resilient, and motivated by mission-driven work.

Responsibilities

1. Outreach & Engagement

• Initiate outreach through phone, SMS, email, and chat.
• Prioritize high-need prospects using lead lists while maintaining a personal, human-centered approach.
• Tailor communication to each individual’s health needs, preferences, and background.
• Complete assigned outreach campaigns and member enrollment activities.

2. Program Education & Enrollment

3. Relationship Building

4. Collaboration & Teamwork

5. Reporting & Accountability

Requirements

Core Skills

Technical Skills

Experiential Skills

Preferred

Success Measures

Our Values

We’re looking for team members who embody :

Compassion, Persistence, Accountability, Collaboration, and Innovation.

Benefits

Time Off & Leave

Health & Wellness

Financial & Professional

Culture & Perks

Equal Opportunity Employer

Pacific Health Group is an Equal Opportunity Employer. We are committed to creating an inclusive and equitable workplace where all individuals are treated with dignity and respect. All qualified applicants will receive consideration for employment without regard to race, color, religion or creed, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), gender, gender identity or gender expression, sexual orientation, national origin or ancestry, citizenship status, physical or mental disability, medical condition (including cancer and genetic characteristics), age (40 and over), marital status, military or veteran status, genetic information, or status as a victim of domestic violence, assault, or stalking. We value diversity in all forms and encourage individuals from historically underrepresented communities to apply.

Job Application & Offer Disclaimer

Pacific Health Group is committed to maintaining a transparent, lawful, and secure hiring process in compliance with California labor laws and employment standards. No candidate will be offered employment without meeting the required qualifications and skillset for the position and successfully completing all steps of our recruitment process, which include :

AI & Human Interaction (HI) in Recruitment

Pacific Health Group is committed to fairness, equity, and transparency in our hiring practices. We use AI (Artificial Intelligence) tools to help match candidate resumes against our job descriptions, focusing on qualifications, skillsets, and location.

All resumes that meet these criteria are then reviewed by HI (Human Interaction) — our recruiting and HR team. Pacific Health Group remains true to our Equal Employment Opportunity (EEO) statement , ensuring that every candidate is given fair and consistent consideration.