Manager, Client Success

divh2Manager, Client Success/h2pJob Title: Manager, Client Success/ppWork Location: Remote from Los Angeles/ppStart Date: ASAP/ppFoam, part of Whalar Group, is the operating system for managing digital talent. Foam is a suite of intuitive pitching tools and AI-enhanced features powered by real-time, certified metrics from Instagram, TikTok, YouTube, and Snap. Foam empowers managers with the data they need to analyze content performance, inform talent negotiations, and maximize brand opportunities. With over 40,000 Creators and hundreds of millions of integrated data points, Foam streamlines the entire pitching process, eliminating spreadsheets, screenshots, and slides, allowing managers to focus on providing strategic support to their talent./ph2About the Role/h2pWere looking for a dynamic Client Success leader to join our growing team at Foam. Based in Los Angeles - a hub for talent managers and agents - this role will be responsible for building, nurturing, and expanding relationships with some of the most influential talent management companies in the world./ppAs a trusted partner, youll ensure our clients see Foam not just as a tool, but as an essential extension of their business. Youll combine relationship-building with hands-on product training, feedback gathering, and growth strategy to drive adoption and deepen engagement across client organizations./ppThis is a highly visible, relationship-first role that requires confidence, creativity, and hustle to meet clients where they are and want to be - whether thats in their office, at Whalar Groups creator campus The Lighthouse, over coffee, at lunch, or even during a manicure./ph2Heres What Youll Do Day to Day/h2ulliBuilding strong, trust-based relationships with talent managers and agents through frequent in-person interactions (coffees, meals, office visits, events, and more)./liliAct as the face of Foam in LA - ensuring were seen as a partner, not just a vendor./liliOnboard, train, and support new clients, ensuring theyre set up for success./liliConduct regular demos of Foam to showcase features, updates, and best practices./liliDrive adoption by encouraging broader use across teams and deeper engagement with Foams full suite of features./liliSurprise and delight clients with thoughtful touches (swag, gestures, and memorable experiences)./liliCollect, synthesize, and share client feedback internally to inform product development and feature prioritization./liliRepresent Foam at LA-based industry events, gatherings, and client activations./liliConsistently track and report on client health, usage, and satisfaction./li/ulh2Heres What Were Looking For/h2ulliLocation: Must be based in Los Angeles, with flexibility to travel locally for in-person meetings multiple times per week./liliExperience: 5+ years of experience in client success, partnerships, account management, or talent management/agency roles. (Manager-level candidates may have 3+ years with exceptional growth potential.)/liliIndustry fluency: Understanding of the creator economy, talent management, and/or digital media landscape./liliRelationship builder: You thrive on building trust and long-term partnerships, with a natural ability to connect and engage at all levels./liliClient-first mindset: Obsessed with client satisfaction, retention, and growth./liliProduct curiosity: Comfort demoing software, training users, and explaining complex features in simple, actionable ways./liliSelf-starter: Entrepreneurial spirit with the ability to operate independently, creatively, and resourcefully in a fast-paced environment./liliCommunication: Excellent written, verbal, and presentation skills./li/ulh2Our Values/h2pAt Whalar Group, diversity, equity, and inclusion (DEI) isnt just a statement, its our collective strength. Our people are our superpower. A diverse team and inclusive leadership have shaped Whalar since our inception in 2016, fueling a constant evolution of growth. We champion a culture of respect and empathy, fostering a sense of belonging that transcends demographics. We hire individuals of all backgrounds and empower them to thrive, challenge stereotypes, and actively break societal barriers./ph2The Perks/h2pFoam provides flexible benefits and collaborative work environments/experiences, so employees can work productively in a setting that best and uniquely suits their needs./pulliMedical, Dental, Vision/lili25 days of PTO + Sick days + Winter break/liliRetirement planning with employer match/liliMonthly phone/internet reimbursement/liliProfessional development stipend/liliNew joiner Home office allowance/liliFertility benefits/liliUp to 16 weeks of paid parental leave/liliVolunteer days/liliIdentity theft protection Legal assistance/liliCompany Paid Life Disability Insurance/liliExtra Voluntary Life Insurance Policy/liliVoluntary Hospital and Critical Illness Insurance/liliVoluntary Pet insurance/liliEmployee Resource Groups/li/ulpWhalar Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Equal opportunity extends to all aspects of the employment relationship, including hiring, promotions, training, working conditions, compensation, and benefits./p/div