Senior Manager, Customer Success

A company is looking for a Senior Manager, Customer Success Managers to lead and inspire a team of client-facing product experts.

Key Responsibilities

Manage and develop a team of approximately 10 Customer Success Managers for effective pre- and post-sales engagements

Ensure CSM-led engagements are data-driven and aligned with measurable client outcomes

Collaborate with sales leadership to prioritize accounts and optimize resource allocation for maximum impact

Required Qualifications

5+ years in a client-facing SaaS role (Customer Success, Sales Engineering, Product Specialist, or similar)

2+ years of experience leading high-performing teams

Data-driven decision-maker utilizing metrics and insights for prioritization

Ability to thrive in a fast-paced, high-growth environment

Strong presentation skills tailored to senior stakeholders