Client Services Coordinator

ROLE We are seeking an experienced Client Services Coordinator to support the Army Community Service’s Family Advocacy Program (FAP) at Fort Eisenhower in Georgia.

Your responsibilities will center on providing in-person administrative support to help deliver prevention services to Soldiers and their families.

This is a full-time opportunity in which we'll provide competitive pay, comprehensive benefits, and job stability and security.

Apply today!

RESPONSIBILITIES I.

Client Support Greet clients, assess needs, and ensure completion of required documents Screen clients and conduct intake interviews for those requesting Family Advocacy Program services Provide information on Family Advocacy services, resources, class instructions, and registration procedures Schedule appointments for eligible Service and Family Members and relay required documentation prior to appointments Complete intake assessments and enter client information into the Army Community Service (ACS) Client Tracking System II.

Administration Deliver administrative support to promote child and family functioning for Service Members and their families Provide administrative, clerical, typing, filing, and computer-related support Prepare weekly schedules for timekeeping, intake, and home visits Answer routine telephone calls, provide general information, and take messages as appropriate Schedule briefings and meetings, and prepare related agendas, records, and minutes Support the ACS FAP in preparing briefing materials and scheduling command briefings Distribute films and training materials from the ACS/FAP resource library to clients III.

Data Management Operate software and collect risk factor data from partner agencies by the 10th workday each month Maintain files in accordance with the Army Records Information Management System (ARIMS) Validate risk factor data and submit to the Major Command (MACOM) by the 5th working day of each month Maintain contact records and enter data into the Army Family Web Portal Organize data, reports, Risk Reduction actions, and Client Tracking System records Input data into the database for tracking FAP training and command briefings Analyze staff data collected through monthly ACS/FAP needs assessments Collect, analyze, and maintain data from ACS management systems for planning and reporting per program guidance IV.

Technical Support Demonstrate proficiency in Microsoft Office applications (e.g., Word, Excel, and PowerPoint) Create graphics that support collected data for reporting and presentation purposes Research training materials and promotional items, and prepare purchase requests to support FAP Help maintain a comprehensive directory of military and civilian education and support services within a forty-mile radius Update the list of installation commanders on a quarterly basis Assist with purchase tracking by obtaining quotes and maintaining packing slips/invoices V.

Outreach Support Coordinate with Marketing to develop flyers, brochures, and promotional materials for events, training, and seminars KNOWLEDGE & SKILLS Proficiency in Microsoft Office applications (Word, Excel, PowerPoint) Skill in data entry, file management, and recordkeeping Ability to interact with clients in a professional, respectful, and tactful manner Strong written and verbal communication skills Ability to coordinate meetings, prepare materials, and support briefings Ability to collect, analyze, and manage data for planning and reporting BACKGROUND 1 year experience working with a military/civilian social service agency or experience as a military Family Member required 2 years of documented experience with Microsoft Word, Power Point, and Excel required Basic computer skills to be able to enter and retrieve data from management systems required A valid unrestricted motor vehicle license required Familiarity with Army Community Service (ACS) programs Customer service experience preferred Detail-oriented and organized EDUCATION High school diploma or equivalent required Bachelor’s degree preferred LOCATION Augusta, GA, 30905 TELEWORK N/A CLEARANCE U.S. citizenship is required as it supports the U.S. federal government CLIENT U.S Army TRAVEL Local travel on and near the installation may be required WORK HOURS 40 hours per week 5 days a week EMPLOYMENT CLASSIFICATION Employment Classification Eligibility — Nonexempt RELOCATION Not eligible for relocation benefits ****************** KMRG, LLC is an Equal Opportunity/Affirmative Action (EEO/AA) employer.

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, gender identity, sexual orientation, ancestry, national origin, age, marital or civil partnership status, mental disability, physical disability, medical condition, pregnancy, maternity status, political affiliation, military or veteran status, genetic information, traits historically associated with race, or any other basis prohibited by federal, state, and/or local law.

Other Considerations.

Applicants will be subject to a background investigation.

Individual’s primary workstation is located in an office area.

The noise level in this environment is low to moderate.

Regularly required to sit for extended periods up to 100% of the time; frequently required to move about to access file cabinets and use office equipment such as PC, copier, fax, telephone, cell phone, etc.

Occasionally required to reach overhead, bend, and lift objects of up to 10 lbs.

Specific vision abilities required by this job include the use of computer monitor screens up to 100% of the time.

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