Customer Service Representative

Client Service Representative

We are looking for an experienced Client Service Representative to join our team! The Client Service Representative is a vital member of our veterinary team and the first and last point of contact for our clients. This role requires prior veterinary receptionist experience and a candidate who is ready to quickly learn our workflow, software (AVImark), and protocols to support a high-performing and fast-paced team.

Due to current staffing needs, we are only considering applicants with prior experience in a veterinary front desk or client service role.

Why join Renton Veterinary Hospital? Renton Veterinary Hospital has proudly served the community since the 1940s, providing trusted care to generations of pets and their families. As a small but dedicated team, we believe that no role is more important than another every team member contributes to the quality of care and experience we offer. If you're an experienced veterinary receptionist looking for a place where your voice matters, your skills are valued, and your growth is supported, we'd love to meet you.

Key Responsibilities :

• Warmly greet clients and patients, assisting with check-in and check-out procedures
• Manage a multi-line phone system : answering calls, scheduling appointments, and directing inquiries appropriately
• Provide accurate cost estimates and handle client check-ins / check-outs, invoices, estimates, and payments in accordance with hospital protocols
• Maintain accurate and detailed client / patient records using AVImark (or other veterinary practice software)
• Communicate clearly with clients regarding services, medications, and follow-up care
• Coordinate prescription refill pickups and contact clients when medications are ready
• Ensure cleanliness, safety, and organization of the lobby and front desk area
• Support technicians and assistants with callbacks and workflow communication
• Collaborate with the team to ensure exceptional patient and client care

Work Schedule :

Minimum Qualifications :

Growth Opportunities : We believe in internal growth and cross-training. This position has the opportunity to develop into a Veterinary Assistant (VA) role through mentorship and hands-on training, including responsibilities such as :

Our Culture The R.E.N.T.O.N. Values : We are committed to a culture built around :

Our team is small, resilient, and passionate. Every voice matters, and we strive to create a place where people want to stay and grow.

Compensation & Benefits :

Equal Opportunity Employer Statement : Renton Veterinary Hospital is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applicants of all backgrounds to apply.