Remote Appliance Customer Service

A company is looking for a Remote Appliance Representative.

Key Responsibilities

Handles inbound phone calls regarding appliance replacement orders and provides customer service for replacements and upgrades

Interprets customer contracts and determines appropriate replacement models based on their current appliances

Assists customers in finding comparable replacement appliances from approved vendor suppliers and resolves escalated customer service issues

Required Qualifications

High school diploma or GED required

1-3 years of customer service experience or equivalent education and experience

Must have internet access with minimum 4.6Mbps upload / download speeds

Ability to adapt to a fast-paced environment

Computer skills in a Windows-based environment (Microsoft Word, Excel, Outlook)