Global AV Service Delivery Manager

EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.

Global AV Service Delivery Manager

As the Global AV Service Delivery Manager, you will lead and manage AV support operations worldwide, including onsite personnel and remote service desks. You will ensure consistent service excellence, drive operational improvements, and align AV strategies with client needs. This role requires strong leadership, strategic thinking, and a passion for delivering high-quality AV experiences.

KEY RESPONSIBILITIES

Team Leadership & Development :

• Lead, mentor, and manage global AV support teams.
• Drive performance management, goal setting, and team building.
• Foster a culture of accountability, collaboration, and continuous learning.

Operational Oversight :

Client Program Management :

Process & Policy Governance :

Performance Monitoring & Reporting :

Stakeholder Engagement :

Financial & Budget Management :

Training & Quality Assurance :

ESSENTIAL CRITERIA

EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non‑merit factor.

Pay Range : $150,000—$175,000 USD

Seniority level : Mid‑Senior level

Employment type : Full‑time

Job function : Project Management and Information Technology

Industries : IT Services and IT Consulting

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