Associate Program Manager

Our Opportunity :

Chewys mission is to be the most trusted and convenient online destination for pet parents and partners everywhere. Within Chewy Health were redefining how veterinarians and pet parents care for pets through innovative platforms like PracticeHub. As we expand our healthcare services we seek an Associate Program Manager (C04) to support and optimize program delivery across multiple workstreams.

This role is ideal for a self-starter who thrives in fast-paced data-driven environments and is eager to grow program management skills while contributing to Chewys mission to make pet healthcare simpler and more connected.

What Youll Do :

• Coordinate and execute activities that enable the successful activation and onboarding of new veterinary clinics onto the PracticeHub platform.
• Partner closely with Sales Product and Veterinarian Operations teams to ensure seamless end-to-end clinic activation from contract execution to go-live readiness.
• Manage clinic onboarding workflows ensuring that each clinic receives the appropriate system setup and operational guidance to maximize engagement.
• Maintain documentation of clinic progress activation milestones and post-launch support needs.
• Track and analyze onboarding performance metrics to identify opportunities for efficiency and improved clinic experience.
• Coordinate with cross-functional stakeholders to ensure alignment on deliverables dependencies and timelines for new features or process improvements impacting clinics.
• Manage and communicate progress updates risks and issues to internal partners and leadership escalating where necessary to maintain program momentum.
• Collaborate with technical and operational teams to streamline workflows and reduce manual clinic onboarding steps through automation and process standardization.
• Collect analyze and communicate activation and onboarding data to provide visibility into program performance.
• Identify trends in clinic adoption engagement and support tickets to recommend improvements to onboarding processes or customer experience.
• Develop and maintain dashboards or reports that monitor KPIs such as activation speed onboarding satisfaction and support resolution rates.
• Build strong relationships with clinic stakeholders to understand operational needs and improve the end-to-end clinic experience.
• Identify and document best practices SOPs and playbooks for clinic activations onboarding and support programs.
• Partner with stakeholder teams to refine processes for scalability and continuous improvement.
• Participate in retrospectives and improvement initiatives to drive consistency and excellence across clinic operations.

What Youll Need :

Bonus :

Required Experience :

Manager

Key Skills

Crisis Management,Microsoft Word,Office Experience,Conflict Management,Constant Contact,Microsoft Powerpoint,Research Experience,Salesforce,Administrative Experience,Public Speaking,Google Suite,Writing Skills

Employment Type : Full Time

Experience : years

Vacancy : 1