Customer Service Representative

Job Title: Customer Service RepresentativeJob Description
The Customer Service Representative plays a crucial role in supporting the Customer Service Supervisor and the department by performing daily activities such as creating and issuing invoices, initiating billing cycles, and verifying appropriate charges. The role involves generating freight quotes using established company policies and procedures, while providing excellent customer service support via telephone and email.
Responsibilities

• Create and issue invoices accurately.
• Initiate billing cycles and verify charges.
• Generate quotes for freight following company policies.
• Provide excellent customer service support by email and telephone.
• Communicate client needs, concerns, and delivery information.
• Manage and respond to a queue of around 100-200 emails/updates per day.
• Provide status updates and proof of delivery to customers.
• Manage internal orders with the warehouse team.

Essential Skills

• Proficiency in data entry and customer service.
• Ability to manage and communicate effectively with customers via email (90% of the time) and phone (10% with internal teams).
• Strong organizational skills to handle a large volume of emails and updates.
• Efficient in the use of MS Office, especially email applications.

Additional Skills & Qualifications

• High School diploma or GED equivalent.
• One-year of business billing experience is advantageous.
• Experience in the transportation or logistics industry is a plus.

Work Environment
The work environment is an office setting with a team of about 14 Customer Service Representatives. Shifts may vary within the operating hours of 7 AM to 6 PM and will be discussed during the interview process. Adherence to a professional dress code is required, and workout wear is not permitted.
Job Type & Location
This is a Contract to Hire position based out of Reno, NV.
Pay and Benefits
The pay range for this position is $18.00 - $19.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Reno,NV.
Application Deadline
This position is anticipated to close on Mar 26, 2026.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.