FACILITIES CALL CENTER SPECIALIST I (evening shift)

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Evening - 08 Hour (United States of America)

This is a Stanford Health Care job.

A Brief Overview

Under the direct supervision of the Facilities Supervisor and / or appointed shift commander dispatches Facilities Personnel to emergency and non-emergency calls for service. Answers incoming phone calls and operates a computer dispatch system monitors Enterprise Asset Management System (EAMS) and inputs incident reports into the computer system as needed.

Locations

Stanford Health Care

Evening Shift : 6 : 00pm 2 : 30am

What you will do

• Answers all telephone calls promptly and courteously. Triages calls rapidly prioritizes and dispatches calls in appropriate order and importance. Screen incoming communications to prioritize emergency / non-emergency calls and situations and to ensure sufficient emergency services are dispatched
• Closely monitors radio traffic during any situation presenting potential danger to the life or safety of personnel and dispatches additional personnel as needed.
• Maintains current status of personnel in the field. Maintains radio contact with facility personnel and enforces proper radio control and courtesy. Maintain an accurate status and availability of emergency response personnel to assure prompt and accurate response
• Monitors Enterprise Asset Management System (EAMS) system to dispatch personnel as appropriate. Obtain relevant emergency information (e.g. location request type nature of complaint etc.)
• Questions emergency callers to elicit complete and accurate information necessary for emergency response. Enters all appropriate information into the Enterprise Asset Management System (EAMS) system. Maintains accurate work orders and log notes.
• Must display a thorough work process ensuring that each and every step in a critical process is completed.
• Determines the department to respond (e.g. facilities or security)
• Use an automated software program (e.g. Microsoft Word Excel) to prepare daily / weekly reports
• Brief on-coming personnel of new or old information relevant to the shift
• Review workflow processing to ensure all emergency / non-emergency operations are executed in a professional and timely manner
• Liaison with line supervisors (i.e. Facilities Supervisor appointed shift commander facility responders security responders or other entities)

Education Qualifications

Experience Qualifications

Required Knowledge Skills and Abilities

Physical Demands and Work Conditions

Blood Borne Pathogens

These principles apply to ALL employees :

SHC Commitment to Providing an Exceptional Patient & Family Experience

Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients families and towards each other. C-I-CARE is the foundation of Stanfords patient-experience and represents a framework for patient-centered interactions. Simply put we do what it takes to enable and empower patients and families to focus on health healing and recovery.

You will do this by executing against our three experience pillars from the patient and familys perspective :

Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices including the area of employment. Accordingly SHC does not discriminate against any person on the basis of race color sex sexual orientation or gender identity and / or expression religion age national or ethnic origin political beliefs marital status medical condition genetic information veteran status or disability or the perception of any of the above. People of all genders members of all racial and ethnic groups people with disabilities and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.

Base Pay Scale : Generally starting at $31.30 - $35.25 per hour

The salary of the finalist selected for this role will be set based on a variety of factors including but not limited to internal equity experience education specialty and training. This pay scale is not a promise of a particular wage.

Required Experience :

IC

Key Skills

Employee Evaluation,Facilities Maintenance,Maximo,Facilities Management,HVAC,Mechanical Knowledge,CMMS,Maintenance Management,OSHA,Maintenance,Cordova,Supervising Experience

Employment Type : Full-Time

Experience : years

Vacancy : 1

Hourly Salary Salary : 31 - 35