Salesforce + nCino Product Manager

JOB SUMMARY

The Salesforce nCino Product Manager is our technology leader to own manage and embrace the Salesforce nCino platforms for our organization. The role defines and delivers the vision of the platforms and remains the point of contact for Salesforce nCino strategic decisions as well as a technical and business know-how to support multiple business lines of the organization.

DUTIES AND RESPONSIBILITIES

• Act as the Product owner / manager for all Salesforce nCino solutions while identifying the weaknesses and strengths of the product and suggest and implement improvements
• Ensure the roadmap aligns with the overall product and company vision
• Manage the complete product lifecycle of new features from planning to completion for the products; including authoring roadmaps business cases user stories and functional requirements.
• Manage configure and extend the capabilities of the organizations customized platform
• Ensure that the full features and benefits of a customized enterprise system built on Salesforce (including but not limited to CRM) nCino and other related IT systems are maximized
• Remain an expert on the market and trends to communicate the vision of the product to all stakeholders
• Serve as the strategic interface and business relationship link with leadership for the purpose of business technology strategy development solution discovery and relationship management.
• Manage budget deliverables schedule and quality of the project while collaborating with business unit managers and developers.
• Monitor and respond to system changes user feedback and user requirements.
• Monitor user adoption and work with business units to ensure that needs are met by platforms.
• Oversee system changes new releases workflows functions and configurations without interruption to end users.
• Coordinate vendors and business units on projects relating to changes upgrades and the implementation of new features; perform tests enhancements and documents system changes.
• Review and document release notes and roadmaps attend system related webinars evaluate impact of changes on the platform make recommendations communicate enhancements system maintenance and outages.
• Work with business units to identify new and creative opportunities to leverage the platform to support additional business processes or functions.
• Research recommend and implement new processes or enhance existing processes to create and improve operational efficiencies.
• Gather business requirements for the improvement or change initiative.
• Ensure initiatives adhere to change and project management policies and standard practices. Facilitates change management activities and communicates possible solutions along with the risks associated. Coordinates and designs testing with internal and external stakeholders. Perform other duties and special projects as assigned.
• Maintain a thorough knowledge of the platforms to ensure that the bank and customer needs are identified and met by making appropriate recommendations.
• Maintain an expert level knowledge and serve as subject matter expert on systems features and functions best practices procedures agreements enrollment forms and associated risks.
• Stay informed of new developments in Salesforce nCino and stay informed on new functionality offered by the regular system releases.
• Attend applicable vendor conferences user group meetings and participate in periodic calls.
• Develop understanding of how platform interfaces with Banks host system and third-party applications.
• Oversee education and advise Bank employees on Salesforce nCino platform
• Ensure users have a clear understanding of current features and enhancements to features
• Assist with the development of training materials and platform documentation.

QUALIFICATIONS

ABOUT US

For over a century Peoples Bank has served as a cornerstone of customer commitment helping our communities thrive and continuously supporting our community members. Proudly bearing the Finward name as a Finward Company our logo symbolizes our unwavering dedication to financial excellence advanced technology and elevating the customer journey.

Headquartered in Munster Indiana Peoples Bank offers an extensive array of consumer business and wealth management solutions alongside cutting-edge digital banking services. With 26 conveniently located Peoples Banking Centers spread across Northwest Indiana and Chicagoland we uphold a tradition of delivering top-notch performance to our valued residents.

At Peoples Bank we are driven by a passion for fostering success within our customer base and communities. Anchored in our core values of Stability Integrity Community and Excellence we are committed to building strong partnerships with our customers and communities to help them achieve financial success. Through innovative engagement and technology we ensure an exceptional customer experience at every turn.

For more information on benefits visit the Careers page of our company website at is an Equal Opportunity Employer of women minorities protected veterans and individuals with disabilities.

Equal Housing Lender / Member FDIC

Required Experience :

IC

Key Skills

Time Management,Data Analytics,Analytical,Agile,Requirement Gathering,Strategic thinking,Visio,Communication,Problem Solving,Market Research,UML,Cross Functional Teams

Employment Type : Full-Time

Experience : years

Vacancy : 1

Yearly Salary Salary : 94000 - 110000