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Customer Service Professional
Customer Service Professionalwrrk • Spokane, WA, US
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Customer Service Professional

Customer Service Professional

wrrk • Spokane, WA, US
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Wrrk Customer Service Professional

At wrrk, we believe that every company should have a world-class customer service organization. So we built an on-demand customer service team.

We recruit and retain the best Customer Service Professionals we can find (we call our teammates Pros for a reason) and offer white-glove email, chat and phone support to companies (and their customers) around the world; delighting clients' customers and resolving their issues as a service.

WHAT PROS DO :

  • Provide support by answering customer inquiries via voice, email, and chat.
  • Communicate with internal teammates, clients, and account managers about services and trends in order to resolve customer inquiries and exceed service delivery standards.

WHAT YOU NEED :

  • Customer Support (CS) experience.
  • Ability to multitask. For example : Ability to listen and talk to a customer while typing to research issues or reviewing and updating customer account information.
  • Ability to work in a fast paced setting.
  • Consistent attendance.
  • Ability to maintain a professional demeanor even during challenging customer interactions.
  • Ability to effectively communicate and interact with team members, management, clients, and customers.
  • Empathy for customers.
  • Troubleshooting experience with online software.
  • Strong desire to get things done for the sake of the customer and the business.
  • Computer and consistent internet access. Mobile devices other than laptop computers are not sufficient.
  • Attention to detail.

    • PHYSICAL FACTORS :

  • Talk / Listen : Pros are required to actively listen and speak with customers for the majority of their work hours.
  • Computer, Keyboard, and Mouse : Pros are regularly required to navigate Customer Support softwares, input customer information, conduct research, communicate online with teammates / management / clients / customers.

    • CURRENT SHIFTS (PT and FT available) :

  • Weekdays and Weekends US business hours
  • 8a-4p CST
  • 9a-5p CST
  • 10a-6p CST
  • 11a-7p CST
  • Emphasis on WEEKENDS. Especially looking for support Fri / Sat / Sun. Let's talk about your availability. : )

    • Apply now and join our team of Pros!

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