Program Analyst of Manufacturing

Join the largest manufacturer of tile and natural stone in the United States and watch your career stand out with Dal-Tile, a subsidiary of Mohawk Industries.

Our close-knit team of dedicated professionals has made us the success we are today. In exchange for their hard work, we support our people with a family-friendly work environment, a commitment to promoting from within, unique benefits that go beyond just medical and dental, and a belief that every employee deserves a productive life outside of work. If this sounds outstanding to you, take the first step forward and explore a career with Dal-Tile.

The Program Analyst of Manufacturing provides IT support for all aspects of manufacturing technology, ensuring that production facilities have excellent service, maintain uptime expectations of applications and equipment while creating and adhering to documented expectations and policies of IT. This role serves as the key liaison between manufacturing sites and Enterprise IT, ensuring plant needs are met with reliable, cross-functional support. Serving as the Project Management Analyst for Dal-Tile Manufacturing, this role translates operational concepts into IT requirements, maintains service level dashboards, and audits site policies to improve uptime. The individual coordinates site readiness for major initiatives, negotiates maintenance windows, and drives upgrades to shop floor applications. Strong customer service is essential for managing expectations between IT complexity and manufacturing leaders.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time

Please note that we will NOT provide relocation assistance (Candidates are expected to relocate on own 3 weeks from time of offer acceptance)

Employees are required to report in office 4 days a week / 7834 CF Hawn Freeway | Dallas, Texas 75217 (NO NEGOTIATION)

This is a direct hire role; We are NOT open to employing through contractor or agency

Duties and Responsibilities of the Position :

Deliver a knowledgeable partnership experience between IT and manufacturing to ensure ongoing operational readiness.

Engage in mitigation and prevention of recurrence for all high priority incidents at the plant, collaborating with enterprise IT production support teams to promote 1-touch resolution across all IT functions. Champion incident and problem after-action reviews, ensuring proper root cause analysis and remediation actions are complete.

Administer and publish IT service levels and dashboards across all manufacturing sites so that plant and IT leaders have a means of assessing health and improving stability. Safeguard service levels across all production sites meet agreed standards.

Translate requirements in both directions between IT and manufacturing standards across all areas of IT, applications, network, service desk, provisioning, hardware and software for the delivery of technology that meets business, financial and in-service objectives.

Maintain a working knowledge of manufacturing systems including but not limited to vendor managed machines, enterprise managed hardware, data historians (Pi), SAP integrations, shop floor control, PLC and OPC needs, network and server room standards.

Participate in policy changes to improve manufacturing reliance on IT

Liaise between engineering and IT to ensure aging capital assets have appropriate hardware backups, vendor access for support and disaster recovery procedures in place.

Propose changes to improve uptime, process adherence and application depth of use at production facilities so that facilities maintain consistent application use and footprint.

Responsible for maintaining healthy and conflict-free relationship between the business customer and the IT delivery teams. Create a productive, collaborative and friendly team environment.

Maintain IT inventory of all software, hardware and peripherals in plants including versions and support status.

Support identity management and onboarding within IT systems for plant personnel.

Perform other duties as needed.

Required Experience and Education :

Bachelors degree in computer science or industrial engineering or a related field or equivalent education and / or experience. Manufacturing technology and / or project management experience is a plus.

2-4 years of manufacturing specific application deployment experience or applied experience with manufacturing IT.

Bilingual (English & Spanish) is a plus.

Competencies :

Demonstrates knowledge of manufacturing, IT shop floor systems needs and operations management principles as well as industry practices and standards.

Excellent relationship management, communication, problem solving, and organizational skills.

Working knowledge of manufacturing best practices for applications, infrastructure, hardware management.

Able to multitask, prioritize, and manage time effectively.

Strong knowledge of business requirement gathering, process and functional documentation using ITIL techniques.

Strong knowledge of troubleshooting, technical and functional incident management and resolution

Proficient using JIRA and Microsoft Office Suite products.

Other Pertinent Job Information :

Travel to all locations when on-site support is needed (approx. 25%).

We offer competitive salary and a comprehensive benefits package, career opportunities, and an environment of creativity and growth. Examples include : Company Match on 401k,Employee Purchase Discount, and Tuition Reimbursement.

Dal-Tile is a proud supporter of our U.S. military, veterans and their families - Thank You for Your Service!

Active military, transitioning service members and veterans are strongly encouraged to apply.

Mohawk Industries, Inc. is an Equal Opportunity Employer including disability / veteran committed to an inclusive workplace and a proud Drugs Dont Work participant.

Job Type Professional Opportunities

Req ID 88436