IT Support Specialist

Translate/Traducir:

IT Support Specialist

Start Date: July 24, 2024 • Direct Hire • Piedmont, South Carolina

• Location: Piedmont, South Carolina
• Type: Direct Hire
• Job #29045
• Salary: $65,000

Recruiting Solutions is seeking an IT Support Specialist for a company in the Piedmont, SC area. This position is responsible for for troubleshooting, problem solving, and providing IT assistance to staff, including remote solutions. This is an onsite position.

Job Duties:

• Respond promptly to service issues and everyday requests.
• Install and configure computer hardware and software.
• Ensure all hardware is up to date with the latest security features and software updates.
• Update hardware as needed; replace parts or replace hardware in its entirety.
• Assist in setting up accounts for new users.
• Configure Android/Apple Cell phones as needed.
• Provide entry-level training to the end-users on software programs and hardware functionality.
• Maintain company inventory of computer equipment and software.
• Document processes and perform diagnostic tests if needed.
• Make end users aware of security threats and explain best practices to avoid them.
• Monitor Office 365 server port for various security issues.
• Work with users to maintain password security via the Microsoft Authenticator app.
• Configure and make changes to the VOIP phone system
• Gather data to identify and evaluate technical purchasing options

Qualifications:

• Basic knowledge of networking principles and operating systems
• Excellent troubleshooting and hands-on problem-solving skills
• A mindset of looking for process improvements
• Strive to develop vendor relationships.
• A strong customer service focus
• Office 365 cloud server experience a plus
• Prior experience working on a Helpdesk, in IT, or similar technical functions

Benefits:

• 401k and 401k match
• Medical, Dental, Vision Insurance
• Life Insurance
• PTO

Recruiting Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Recruiting Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

Recruiting Solutions expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.