Customer Experience SpecialistVirtualVocations • Winston Salem, North Carolina, United States
Customer Experience Specialist
VirtualVocations • Winston Salem, North Carolina, United States
[job_card.30_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]
A company is looking for a Customer Experience Specialist to manage customer interactions and enhance the customer experience.
Key Responsibilities
Deliver personalized interactions through various communication channels, building strong rapport with customers
Become an expert in products and services to provide efficient customer support
Share customer insights with colleagues to advocate for service improvements and streamlined processes
Required Qualifications
Minimum of 1 year of experience in a contact or call center, preferably in D2C subscription businesses or the pet industry
Ability to build rapport quickly with customers
Resilience and a positive attitude in a customer-facing role
Willingness to learn and grow professionally
Passion for customer service as a growth driver and brand differentiator
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Customer Experience Specialist • Winston Salem, North Carolina, United States
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